SunPassReviews of sunpass.com

Easy enough to buy and install on the car window, but proved impossible to register it online. Had to ring up in the end and despite reading my name out twice, they entered it wrong on the account. Now that I no longer have the transponder (used for a rental) , I'm trying to get a balance refund. Not only are they doing nothing about it, but they later took even more money off my credit card, despite me no longer using the transponder. It got to the point where I have cancelled that card so they can't take any more. Live Chat is on offer in their Customer Service, but surprise surprise, it doesnt work. Good idea in theory but shoddy service and basically they're holding on to my money.

I cannot log on because of all the animal identification screens that I must navigate. Have they never heard secret questions? Have they never heard of texting a passcode?

Travelled the Pinellas Bayway 8 times in November and December 2022. Heading out to the beach, westbound, no problem. There is an manned (actually femaled, by a very friendly lady who made our arrival to PAG very pleasant, and we saw her several more times.) tollbooth where money (cash and bills) is taken, and change made. One would think eastbound would be the same. No! No manned booth. No change made. Change is not even taken! What happened to the machines that take coins? Ridiculous that there is no option to pay, eastbound. Even more ridiculous is that our Texas toll tag does not work in Florida. I thought congress, the United States Congress, said this was supposed to happen... back in 2015! It's called "TOLL INTEROPERABILITY" So what does this mean? It means we get billed. No big deal right? Wrong. There is a $2.50 "administration charge" added to our mailed bill. That's two and a half trips across the Bayway. I would have gladly tossed in 4 quarters to avoid this charge. Lastly, would have gone one star were it not for the super nice tollbooth attendant!