SunPassReviews of sunpass.com

This is the worst customer service I have experienced in quite a long time. I requested that they review my bill because I paid cash on a busy holiday weekend. No one knew what lane to be in until it was too late. They would have had a massive traffic jam if vehicles had been trying to switch lanes when drivers realized which lane they needed to be in. There was an attendant in the electronic lane taking cash/card payments to help shuffle traffic through. I paid cash and received a bill in the mail anyway. If you are not going to acknowledge my cash payment and bill me anyway, then dont take my $! Let me put my vehicle in reverse and cause a massive traffic jam and shut the entire lane down til i can maneuver my vehicle to a lane that I can pay cash/card! This sounds like it could turn into a massive lawsuit. These poor reviews seem to be the norm.

Me experiencia en que esta compañía de SunPass son unos ladrones, estafadores autorizado que desangra y saquean al pueblo y el gobierno se sienta a ver.

System Failure I have been a SunPass customer for over 18 years, and I am extremely disappointed with the lack of assistance I have received. Due to personal and financial hardships, I fell behind on my toll payments and accumulated a significant balance. I asked if my tolls could be recalculated at the SunPass customer rate instead of the much higher Toll-by-Plate rate, but I was told there was nothing they could do. To make matters worse, I made an $800 payment today. The money was immediately withdrawn from my bank account, yet it still does not show as processed in my SunPass account. This has been very frustrating and has only added to my concerns. After being a loyal customer for nearly two decades, I expected more flexibility, understanding, and better customer service. Instead, I feel like there is no effort to help long-time customers who experience temporary financial difficulties. I hope SunPass reviews its policies and improves the way it treats loyal customers

I have written authorization to assist a friend with an inquiry regarding recurring charges that were deducted from his account. We have been trying to resolve this issue for more than six months. During that time, I provided all requested information, submitted documents multiple times, even sent everything by postal mail, and called several times to ask for updates. For months, the company was willing to discuss the case with me and accepted that I was acting on my friend’s behalf. After more than six months of waiting, I was suddenly told that they could no longer provide me with any information, despite having done so in previous conversations and despite the authorization provided. The lack of communication, consistency, and effort to resolve the issue has been extremely frustrating. It feels like no real attempt was made to help or bring this matter to a conclusion. Very disappointing experience. I cannot recommend this company based on the way this case was handled.

I have paid my tolls and they are telling me it will take 5-7 days to clear to I can renew my registration

I received a Toll enforcement notification, and I noticed that, 1) The picture of the car, was not my car! 2) I have an active Sunpass Transponder, which would have paid my toll 3) I live 4+ hours North of the toll site. I filed a service request dispute, and I received a response that they closed my case, unable to process, because it was my plate number. I called back again and spoke with Jessica Marie Hagins. I told the 3 reasons why this is not my car, nor me going through the toll. She looked at the picture closely and could see that a letter of the plate had a glare and the letter was "R" instead of a "P". She is submitting to my service request file, that the plate number listed on the Toll Enforcement Invoice, is a plate misread! I have so very grateful for Jessica Marie Hagins!

I had someone make a replica of my vanity tag, put it on the front of their truck. I sent in my registration and pictures of my car to prove it was not me after 3 months of trying to resolve this, calling multiple times and receiving a lot of rude "customer service representatives" they sent it to collections and closed my disputes. I lived in florida for 5 years and was moved by the military, in my 5 years in Florida I never drove on a toll road.

This has to be the worst program I have ever seen. It has to be illegal if investigated. You will pay then pay some more then when you think your good You will pay more