Sarah
Sunny Hair Extensions has not honored…
Sunny Hair Extensions has not honored its commitments, and I want to share my experience so others are aware. I have been trying to resolve an error made by the company for several weeks. The customer service representative originally told me that I needed to purchase the correct extensions first and then return the incorrect ones at my own shipping cost, even though the mistake was not mine. After multiple calls and emails—many of which took days or even weeks to receive a response—I was eventually told to place a new order, send proof of purchase, and then Sunny Hair would issue a prepaid return label for the incorrect extensions. I followed every instruction exactly as provided. Once I submitted everything, the company suddenly refused to issue the return label and denied the refund, claiming the order was past the 90‑day window. The only reason any time passed was because Sunny Hair repeatedly delayed communication and required me to buy new extensions before they would process the return. Their own delays pushed the timeline past 90 days. This is unacceptable. I followed all instructions, acted in good faith, and attempted to resolve their error promptly. Sunny Hair’s refusal to honor their written commitments and their shifting requirements feel misleading and unfair to customers.
Response from SunnyextensionsMar 10, 2026
Thank you for sharing your feedback. We understand your frustration regarding the timeline of your return process. To maintain consistency for all customers, we stand by our policy that all returns must be completed within our established 60-day window. While we aim to provide helpful instructions through our support channels, the return timeframe is a firm requirement of our service agreement. We regret that this situation did not meet your expectations, but we cannot offer a refund or a prepaid label for items that fall outside of this period.