Sunny Hair has been in the hair extension business for over 10 years, producing only high quality human hair and insisting on using environmentally friendly materials and ingredients in the production process to ensure strong, healthy, silky hair. We want to give every client the change they dream of.
Sunnyextensions (sunnyextensions.com) has 182 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
sunnyextensions.com
Website
sunnyextensions.com
Category
Hair Care & Styling
Listed on Five Star Index
2026
About these reviews
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The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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I previously purchased hair from this company and accidentally ordered a weft. I tried to confirm thats what it was and not k-tips, by loosening the package slightly, as they bind the product ao tight, you can't tell what it is. After realizing i had the wrongnitem they would t return it based on the photos I sent. Grazel said they would " so their best" to help. Never got my credit. But I purchased the right item this time. Quality is good and you can even cut them to get more, the weight is too much for fine hair as is, which allows flexibility. Dont think the rebonds are keratin because they get super hot , melt and string , pretty sure theyre just some plastic which isnt great!
Response from SunnyextensionsApr 29, 2026
Thank you for the honest feedback. We're glad you’re enjoying the hair quality and found a way to customize the weight for your hair type!
Regarding your previous order: We apologize for the confusion and the delay with your credit. Our packaging is meant to ensure hygiene, but we understand it made verification difficult.We will check on that credit for you immediately.
Regarding the bonds: We appreciate the heads-up on the melting texture. We’ll share this with our production team to ensure the material meets the high standards our customers expect. In the meantime, using a slightly lower heat setting may help with the application.
We value your loyalty and want to make sure you're 100% satisfied!
AO
Ann O.
Do not buy from this company
Do not buy from this company. The quality is not what is pictured. I also paid the fee to return and because I opened the product they told me I couldn’t return.
Response from SunnyextensionsApr 16, 2026
Thank you for sharing your feedback. We genuinely apologize for the frustration caused by the quality of your recent purchase and the difficulties you encountered with our return policy.
At our company, we strive to ensure that our product photography accurately reflects the items our customers receive, and we are sorry to hear we missed the mark in this instance. Regarding our return policy, while we do have specific guidelines concerning opened products for hygiene and safety reasons, we understand how disappointing it is to feel stuck with an item that doesn't meet your expectations.
AK
Angela K.
DECEITFUL BUSINESS PRACTICES DO NOT BUY UNTIL YOU READ THIS!
If there were zero stars to select, I certainly would! Buyers you need to read the negative reviews first and then RUN AWAY! Every review tells the same story. The colors you see are not at all the colors you receive. Deceitful business practice. Then you try to return? Impossible! You can’t see the color unless you open the box. Once opened, you spend your entire 30 day return window sending photos after photos of the extensions they sold you. The rep refused to give me the return address. The hair has never even been touched by human hands. I opened the box and knew immediately the color was wrong. Their return policy is impossible. You have to open the box to see the color! Once you open the box, you won’t get and address to return nor will you get your money back. Sunny then stalls your return window asking for more photos. If you read other reviews, it’s the same story over and over again. If you don’t plan to return the hair no matter how off the color is and you don’t mind wasting your dollars, you’ll be fine. As for me, I reported the issue to my credit card fraud department. I will get my money back regardless. However, I’m contacting the BBB and I can promise Sunny Hair, a Class Action lawsuit will follow. I want to take this company completely down. Sunny Hair has deceitful business practices and a return policy that is functionally impossible to meet. This is termed unfair or deceptive trade practice, which is illegal in the U.S. states. Regardless of the return policy, merchants are required to provide a refund or replacement for defective, damaged, or misrepresented goods. My issue was misrepresented goods. I’m coming for you Sunny Hair! I can clearly see the struggle to return hair and get a refund is real. Every single consumer who purchased hair from this company is reporting the same issue. So listen up potential buyers, don’t buy Sunny Hair product unless you absolutely don’t plan to return them. If you attempt to return and get nowhere with no refund, join me in a Class Action Lawsuit coming soon!
Response from SunnyextensionsApr 16, 2026
Thank you for reaching out and sharing your feedback. We understand how disappointing it is to receive a product that doesn't meet your expectations, and we want to clarify our policies to assist you better.
At Sunny Hair, we strive for transparency. Regarding our return policy, we actually encourage customers to open the box to inspect the hair color against their own. However, as hair extensions are considered a hygiene product by industry standards, we must comply with strict health and safety regulations.
To qualify for a return or exchange, the golden security thread (or security seal) must remain intact. This allows you to remove the hair from the box to verify the shade while ensuring the product remains in a "new" and "unworn" condition for sanitary reasons.
We never intend to stall a request; our team asks for photos primarily to understand the color discrepancy and to improve our online swatches for future shoppers.
KO
Konnie
I reached out to inquire about my order…
I reached out to inquire about my order and received an update immediately along with an explanation of what to expect moving forward with the order. Grazel also continued to keep me updated as the order progressed and upgraded my shipping as I needed the order quickly. Amazing customer service and follow up!!
Response from SunnyextensionsApr 16, 2026
Thank you so much for the 5-star review! We are thrilled to hear that we were able to provide the quick communication and support you needed. Making sure our customers feel informed and taken care of—especially when an order is urgent—is always our top priority.
It truly made our day! We appreciate your business and look forward to serving you again soon.
HA
Haley
Great Experience
Once I was able to login on a computer, the website was very easy to use. I emailed for a color match and Grazel was extremely nice and helpful, I received responses in less than a day.
Response from SunnyextensionsApr 16, 2026
Thank you so much for the 5-star review! We are thrilled to hear that you found our website easy to navigate once you logged in.
It is also wonderful to know that we provided you with such a positive and timely experience—she truly takes pride in helping our customers find their perfect match! We make it a priority to ensure our color match requests are handled quickly so you can get started on your hair journey without the wait.
We appreciate your support and look forward to assisting you again soon!
HM
Hiromi M.
I had a wonderful experience with Sunny…
I had a wonderful experience with Sunny Hair from start to finish.
The customer service team was incredibly kind, patient, and attentive throughout the entire process. Even when there were some complications with my order, they handled everything with care and professionalism, always making sure I felt supported and informed.
I truly appreciate all the effort they put into helping me, especially their communication and willingness to find the best solution. It made a big difference for me as a customer.
I’m very grateful for their support and dedication, and I’m really looking forward to receiving my order. I will definitely continue purchasing from them in the future.
Thank you so much for such a positive experience!
Response from SunnyextensionsApr 16, 2026
Thank you so much for taking the time to share such a heartwarming review! We are absolutely thrilled to hear that you had a wonderful experience with us from start to finish.
At Sunny Hair, we know that order complications can be stressful, but we believe those moments are the most important times to show our customers how much we care. It’s wonderful to know that our team’s patience and dedication provided the support you needed. Your kind words about our communication and professionalism have been shared with the entire staff—they are truly do a "happy dance" when they see feedback like this!
We are just as excited as you are for your order to arrive! We’re confident you’re going to love it, and we can’t wait to welcome you back for your future purchases.
Thank you for being a part of the Sunny Hair family!
MC
Meghan C.
Grazel is amazing
Grazel is amazing! She helped me with everything I needed throughout my experience of getting extensions!! I received my hair very quick and just got it installed today and it looks and feels amazing!! I’m so happy I found sunny hair!
Response from SunnyextensionsApr 16, 2026
Thank you so much for sharing your experience! We are thrilled to hear that you found our website easy to navigate once you logged in.
Providing timely and personalized support is a top priority for us.
We truly appreciate your trust in us and look forward to helping you again soon.
TL
TLM
Buyer beware
Buyer beware! They do not honor return policy. After weeks of back and forth, denying purchase was through them, then multiple emails of photos, they will only offer $40 refund or $55 credit (my purchase was over $200)
Response from SunnyextensionsMar 10, 2026
We sincerely apologize for the frustration regarding your return. After reviewing your case, we must clarify that we adhere strictly to hygiene and safety policies. Because the original tags were removed, we are unable to authorize a full return for a refund.
However, we understand your disappointment given the purchase amount. We offered the partial refund or store credit as a gesture of goodwill despite the policy violation.
If you would like to discuss this further, please reach out.
