Sunlighten, Inc.Reviews of sunlighten.com

Response from Sunlighten, Inc.Mar 9, 2026

Thank you for the thoughtful review, Tatiana! It’s great to hear Michael was able to answer all of your questions and provide the information you needed to feel confident in your investment. We always appreciate working with customers who take such a thoughtful approach to their wellness tools. We’re excited for you to enjoy your new sauna and are here if you ever need support along the way!

Response from Sunlighten, Inc.Mar 9, 2026

Thank you for sharing your experience, Anna! We’re so glad Tyler was patient and supportive while you worked through the decision together. We understand how important this decision is, and we’re happy he could help make the process comfortable and informative. We’re excited for you to get started and hope you both enjoy the experience! Thank you again for choosing Sunlighten!

Response from Sunlighten, Inc.Mar 9, 2026

Thank you for the kind words, Alicia! We’re glad Greg was able to walk you through the product details, promotions, and financing options so thoroughly. Providing a thoughtful and informative experience is something our team takes great pride in. We appreciate you sharing your experience and look forward to you enjoying everything your sauna has to offer!

Response from Sunlighten, Inc.Mar 9, 2026

Thank you for the great review, Kevin! We’re so glad Tyler was able to provide the information you needed and make the process smooth and easy. It’s exciting to hear you’re looking forward to your new sauna! The best part is when it arrives and becomes part of your daily routine. Please don’t hesitate to reach out if we can help with anything along the way!

Response from Sunlighten, Inc.Mar 9, 2026

Thank you for sharing your experience, Michael! We’re glad you felt supported while exploring your options. Upgrading from an older sauna is an exciting step, and we’re thrilled you chose Sunlighten! Please don’t hesitate to reach out if any questions come up as you prepare for delivery. We’re here to help!

Response from Sunlighten, Inc.Mar 9, 2026

Thank you for the kind words, Robert! We’re so glad Jeanne was able to help you work through the details and find the right spot for your sauna. Figuring out placement can sometimes take a little creativity, and we’re happy she made the process enjoyable along the way. We appreciate you sharing your experience and are excited for you to get started once it’s set up! Don't hesitate to reach out if you have any questions or want to share your wellness wins with us!

Response from Sunlighten, Inc.Mar 3, 2026

Thank you for sharing your feedback! We’re sorry to hear you had trouble connecting with the right team. We want to make it easy for anyone looking to purchase a sauna or get expert guidance: our Sauna Consultants can be reached by phone at 877-292-0020 x1 or through Live Chat on our website. For questions about an existing sauna, warranty, or support, our Customer Care team is happy to help at 877-292-0020 x3 or via the online contact form: https://www.sunlighten.com/customer-service/#support-form As a courtesy follow-up, our team will also reach out to help ensure all your questions are answered. We hope this makes your experience smoother and more seamless.

Response from Sunlighten, Inc.Mar 3, 2026

Thank you for sharing your experience with us, Heather. We are deeply sorry for the distress caused by this situation. Safety is our top priority, and we know we did not meet the standards you or we expect from our team during the resolution process. Please know that our leadership team is aware and actively working to ensure a proper resolution. While we cannot undo the challenges you experienced, your feedback is helping us take steps to improve our response and support for all customers. Thank you again for bringing this to our attention and allowing us the opportunity to make things right.