David S.
Communication and quality
I got the Mpulse 2 person sauna and I absolutely love it. Sunlighten's communication was excellent, within a few days of ordering I got my tracking information and expected delivery date. Unfortunately my sauna was damaged in shipping. Sunlighten reached out quickly and let me know there would be a delay but they would fast track a new unit. During this process they reached out a few times with updates and I got my new unit a week and half after the damage was reported to me. Assembly of the sauna was very easy, I was using the sauna within 2 hours of opening the first box. The instruction for assembly were easy to follow and all the parts fit together like they should. The sauna is outperforming my expectations. The bluetooth is easy to connect for music or to a tv. I love being able to set a schedule on the go so it is ready when I get home. I was nervous spending this much on a sauna but so far I have no regrets and I absolutely love the sauna.
Response from Sunlighten, Inc.Apr 14, 2026
Thank you for sharing such a detailed experience, David. We know there’s a lot that goes into a purchase like this, so hearing that everything from communication to setup and daily use has met your expectations really means a lot. We’re sorry for the initial shipping, but glad our team was able to stay in touch and get everything resolved quickly for you. It’s great to hear you’re already enjoying the convenience and features, especially being able to have it ready when you get home. We appreciate you choosing Sunlighten and trusting the process. If anything comes up or you want to share how it continues to support your routine, we’re always here.