Shari
I recently contacted Customer Service
I recently contacted Customer Service. I have had the device for a week and do not care for it. I don't like that the Auto setting will ONLY go on the lowest setting. If you want to do the highest level for 3 minutes each you have to take the mask off each time to reset the various LED’s. I AM STILL WAITING FOR CUSTOMER SERVICE TO RETURN MY EMAIL AS TO HOW BEST TO RETURN MASK.
Response from Sunlighten, Inc.Apr 20, 2026
Thank you for sharing your experience, and we are sorry to hear the product has not met your expectations. We are also reviewing feedback like this as part of our ongoing product improvements. Our team did reach out last week regarding your return request but have not yet heard back. When you are ready to move forward, we recommend replying directly to that email or contacting our Shipping Department at 877-292-0020 x2 so we can assist you further. We appreciate the opportunity to support you and help get this resolved.



