Sunlighten, Inc.Reviews of sunlighten.com

I had tried other far infrared saunas at my naturopath's office before, but wanted to use one on a more regular basis. I got the solo for space, electrical and budget reasons. It's perfect and I look forward to using it as much as possible. The sales person I worked with was very helpful and knowledgeable, but not pushy. I received answers to very detailed questions and they gave me time to think about my purchase. It did take a while to get it once I ordered (that was the only downside - I was super pumped to try it and then had to wait weeks for it to arrive). But it was worth the wait. I love going in my sauna. The chrometherapy is an added bonus. Like the sales person said, after about a week of use, the sweat started pouring out of me. I was skeptical about this because I didn't sweat in the other ones I used - but this is different. I purchased the carbon pad covers, but they were backorderd. I used the sauna a month or two before they arrived. I did lay on a towel, but sweated through it (gross, I know - but I just think about all of the toxins coming out). Now I put a towel over the other cover. Going in the sauna always relaxes me at first (sometimes I even doze off without meaning to) and then it's like a switch is flipped and I'm invigorated after about 30 or 40 min in.

I like it very much, however it does take a long to time get to the even 120 degrees, but I am learning to deal with that.

I love my sauna. I have the solo system. I would give it 5 stars, but I think the chromotherapy lighting system needs to be redesigned, the power switch is extremely hard to unhook, so storing my unit isn't as easy as it looks on the website. The actual sauna itself is awesome.

I registered some difficulties with operating my mpulse sauna and within 12 hours had a call from an extremely knowledgeable and pleasant person who took me through the steps to make this the piece of equipment and my health plan what I had hoped it would be. Could not ask for a more responsive or informative representative of the company. Thank you, Said Jeilani!

Amazing sales and service staff! The sauna is fantastic and I use it daily. Very happy

Wonderful customer service, Victoria was helpful with all of the questions I had about the products and was very quick to get back to me on emails, etc. And we love the sauna!

Very nice to work with and take the time to explain everything. We love our sauna!

I purchased a top of the line full infrared spectrum sauna from Sunlighten. This was one of the most expensive items I have ever purchased other than a car. First off their pricing was very difficult to squeeze out of the salesperson. There were different offers and discounts. They would need to run each change to determine the cost and if discounts applied. It was not simple. I contacted the sales person by email way too many times. Also after I made the initial purchase the sales person was much less accessible. Then there was the delivery. This company was supposed to contact me and deliver the packages when they arrived. I started to get concerned because my payment went out when the shipment was sent but it had been over a week and no calls. Finally I got a call and they left a message. Then I had to call them back. Their hours suck and they didn’t take calls on weekends. Could I leave a message? No, they had no answering machine just a ring that would endlessly ring. Thanks for your support shipping company. Then I found out there was a website and you could check status of the shipment. They logged the called me three days before they did and left a message! Nope sure didn’t, maybe they called a different number but not mine. I finally got them on the phone and scheduled my delivery another few days later. They were probably sitting on the packages for 2 weeks. Now nothing was broken and everything came in good condition, but every single box was delivered so that the this side up arrow was down, every box. Shipping company was lazy and lacked attention to details. I remind you all that this object I purchased was north of $6 grand and they put the boxes the wrong way. Then I got everything set up, wasn’t bad. Everything was plumb and level. The only issue I had right away is the door won’t close. It gets to about 1/4” of being closed but won’t close. It’s drafty near the door. I also noticed as I use the sauna that the display has many bugs. The android software and the Sunlighten software don’t seem to get along well. The pandora or other apps play music fine but if you go to the home screen to change your sauna session it just plays a garbled scrambled mess. Plus the Google Play store seems to crash the system often. Then the music plays through what looks like a car stereo. I can’t seem to turn the annoying blue light off, so I need to turn the whole unit off to turn off the blue light. Once the whole unit is off I can’t have it startup on schedule. It’s almost like no one from Sunlighten uses their product. Maybe I am just a pain but my other android and Google products don't seem to bother me. So I called customer service to see how to fix problems with the door and unit. I got a factorY reset the unit and reset the door. No luck. Then more just reset the door right. Their last effort was to suggest shimming the entire unit so gravity will help close the door. That’s like Mercedes telling me to wear a rain coat because the window doesn’t shut the whole way. Also this was after multiple calls and many emails. I had to prompt each response with a hey did I send you enough information? Either way I think they have a good sauna but really lack attention to detail and good customer service.