Sunlighten, Inc.Reviews of sunlighten.com

We are loving our box of heated joy. This winter it was so blissful to pop in to chase away the cold. It also has been helping me with shoulder and back issues. One of our houseguests recently spent some time after a long car ride to get to our house. She was in heaven. I keep singing the praises of your products and customer support

Awesome product that does exactly what it promises to do! Well made and easy to install. I use mine 3-4 times per week and feel great. Would highly recommend Sunlighten Saunas to anyone considering this.

Everyone in our family loves our Sunlighten Sauna ... even friends and neighbors are enjoying the benefits of the sauna! We definitely have gotten our money's worth already as each of us uses the sauna at least 3 times a week. It has helped me with my circulation and everyone else with general health and detoxing. We love the media feature and listen to audible or music while enjoying the deep heat :) Thank you, Sunlighten ... you have one happy customer!

The sauna itself is amazing to the point that when I move, it will move with me and it is the only piece of personal property required for me to move. The customer service is on point, I had a small issue with my chromotherapy lights and Andrew McMurray helped me tremendously and solved my issue quickly and efficiently. One happy customer! Thank you !

Said Jeilani was very helpful to me today when I had an issue with ordering Sunlighten towels. He was VERY PATIENT -- unbelievably patient! Thank you Said. Sunlighten customer service has always been excellent!

My Signature III delivery was handled with a lot of TLC (tender loving care) by Alexa, Theresa, Emily G in logistics and Nick V on the off-hours Bat Phone. Alexa fought for me (the first one!) when I had a billing error (wrong exp. date) and, if not for her (and Emily), we would not have had our sauna on time, over the holiday - she is a big part of this miracle delivery! Alexa connected me to Theresa, who calmly figured out and corrected the billing problem (thank you, Theresa!) and was able to connect me to Emily, who fixed this hiccup VERY grandly and spent a great deal of time and energy making sure our delivery was flawless. I always felt I was in good hands and that she cared. She is marvelous! I have a very high opinion of Sunlighten because of Emily (which I would not have had otherwise). Lauren was also super great on the phone Saturday, the day of delivery. I followed up with Alexa the Tuesday after the holiday and she went above and beyond to make sure that I am part of the Sunlighten family and feel connected in such a marvelous and special way - thank you Alexa! My opinion of Sunlighten went through the roof after speaking with Alexa today (hard to believe possible, as it was already very high due to Emily and Nick). Nick V came to our rescue Saturday evening when we were trying to finish assembly - due to faulty instructions about how to wire the roof to the walls, he walked us through everything calmly and thoroughly and insured we were hooked up and everything was perfect before he rang off. He went out of his way and offered a grand gesture of high customer service, and also wanted to make sure he had our name in order to look into our entire experience. I felt again that we were in very good hands and that he cared. If it hadn’t been for Nick on the Bat Phone, we would have had to wait over a holiday weekend to use our sauna (due to flawed assembly instructions), so also because of Nick, I have a very high opinion of Sunlighten, where I might’ve otherwise had some resentment. Instead, we feel that from Alexa, to Theresa, to Emily, to CEVA’s white glove service (Anthony and Daniel - I highly recommend!), then to Nick, we had THE top drawer, gold standard spa experience in delivery and assembly, which really put the big red bow on the entire sauna package. Because of such anointed, caring hands, we are even more so loving our sauna - all together, it has been, and continues to be, a truly sublime sauna/spa experience.

There’s a reason Sunlighten doesn’t have a place for google reviews- because they would all be extremely negative. Before I ordered my unit, I called my sales rep Kim Smith with one question-if i want to return it how much will it cost? The answer she gave me was a 600$ flat fee. So I buy the sauna, hate it (I felt absolutely horrendous in it; my unit arrived moldy and tested positive for extremely high EMF levels) so wanted to return it obviously. I don’t know if my sales rep knowingly lied to make a sale (I’ve heard they have some shady business practices) or was just ignorant about the return process. However $600 wasn’t even close to what it cost to return it. Had I known it was going to be over $1,000 to return the unit I never would have purchased one to begin with. My advice is to stay away from this company and their questionable sales practices:

I purchased my sauna based on the recommendation of my doctor. I’ve had it for about 6 months and found it was extremely beneficial throughout the winter. When I had an issue with a heater, Dimitri, the customer care rep was extremely responsive and helpful with getting my situation resolved. Dimitri also followed-up with me several times to ensure I was satisfied and the sauna was working like it should. I appreciate the quality of products provided by Sunlighten, as well as the support I received from Dimitri.