Sunlighten, Inc.Reviews of sunlighten.com

Great sales service from Clinton, thank you!

The heating elements on 2 walls of my sauna are not working at all. The sauna is two years old and really hasn't been used much at all. It is extremely difficult to speak to anyone regarding this issue as when I call everyone seems to be SO busy. However when I ask to speak to someone in sales that is very prompt and they are oh so friendly and helpful. The sauna is still under warranty but they of course only ship parts and the rest is up to me. I feel it is Sunlighten's responsibility to fix the sauna period!! Very poor customer service when there's a problem with the sauna.

My Sunlighten Consultant was Lori B. and she was amazing throughout the entire process. Our sauna was shipped and delivered on time. As other reviews state when our sauna arrived one of the boxes and it's contents was severely damaged. I immediately called Lori and she had me accept the damaged goods and had a new shipment delivered the very next day. We absolutely love our sauna! Also, the customer care team was very quick to respond to my call as well. I highly recommend Sunlighten and Lori!

I called yesterday evening to learn more about a sauna. I have been looking into buying a sauna for more than a year. Victoria promptly called me back after my online inquiry 7pm on a Saturday. She led the conversation with an education based approach and at no time did I feel she was “selling me”. I learned a lot and she was patient in answering all of my questions. She made sure to go through all of the details to ensure the sauna we choose was right for me. It is nice to have this kind of experience and yesterday I purchased a sauna after a year of speaking to over a dozen people. I could not be more excited. If I spoke to someone else I don’t think I would of purchased. Thank you Victoria for all of your help and willingness for continued support.

The elder care job I took during the pandemic had just ended. I was a bit panicked when I called. I knew I immediately needed to buy a sauna and get my massage practice up and going again. My past massage clients, when I run into them, ask me if I still have my sauna. I had an older version of the dome sauna for years but had to let it go. With winter arriving in Maine, I knew this would be the number one tool that would draw them back in. I lucked out getting Kyle Jackson as a service representative. He was compassionate, passionate and available to make this experience expeditious given my situation. Sometimes it feel like a miracle when you get a sales representative that is 100% committed to making sure your experience is everything you need it to be. Such a breath of fresh air. He gave me a number that allowed me access to contact him directly. Every request was answered in a way that made me feel tended to and that he was on my team. Just the kind of positivity and care I needed at this time. I just received the sauna and am absolutely thrilled and SO grateful. Thank you Kyle Jackson for making this happen in such a positive light, that is truly meaningful. The best!

This has been an ongoing issue for over a year now. Countless parts sent to us and reshipped to us. This has even gone as far as a senior tech flying out to our house and replacing almost every part in the unit. After he left, the unit worked well for about 2 weeks and then a problem with the monitor occurred in which Sunlighten said that they would ship us yet another monitor. Another month went by with excuses of delays etc. Finally we received the monitor, hooked it up and begun the "set-up" process. When prompted to enter the model number, our specific model was not listed in the drop down box. No big deal right?? Wrong. without the verified model number you cannot proceed, which means that the program will not start. I have called the company several times, emailed several times and even left texts for Liam (technician) on his cell phone pleading for some kind of assistance. I so wish that I could launch this system off a bridge somewhere. I so wish that this company would close its doors. What they promote and what they actually do are at opposition with each other. What ever happened to integrity?

Stefanie was professional, knowledgeable and excellent when it came to customer service.

Just ordered my sunlighten sauna so can't review the product yet but the buying experience was exceptional. I had heard about high pressure tactics common to the sauna industry so I was pleasantly surprised how great the experience was. My salesperson, Levi, was exceptionally helpful and patient with all my questions and never pressured me or used "sales tactics". If my experience is as good with the rest of the company once I get my sauna, I will know I made the right choice!