Austin
Terrible Experience
Terrible Experience. For how much these cost, I was very disappointed by the customer service. The Delivery company cancelled 3 days in a row on us, and then once delivered left it in my Driveway and said that is all Sunlighten pays for. My sales rep was very responsive when selling but could not be reached when I needed help. Customer service was no help either. So despite being told the expensive delivery was to any room of my choice, I now have to hire people to help move a 700lb box out of my driveway. Do not recommend.
Response from Sunlighten, Inc.May 21, 2023
We sincerely apologize for your experience with the delivery of your sauna, Austin. Your feedback is highly appreciated, as it plays a vital role in helping us identify areas where we can improve. We are here to help you further and want to make this right, please don't hesitate to reach out to our Customer Care team at 877-292-0020x3. They are dedicated to resolving any issues and providing the support you deserve.