Sunlighten, Inc.Reviews of sunlighten.com

We have loved our Sunlighten Sauna since we bought it. That is why my review is not a 1 star. We recently moved (moving the sauna) and it was time to replace some items. My attempts to purchase even simple replacement parts have been frustrating, time consuming and so far useless. Customer care agents provide different answers (3 calls)- what is the replacement part. Customer care agents have trouble inputting a credit card (3 calls - no confirmation of sale received-so I followed up) - guaranteed 2 week delivery max. -no replacement received - (2 phone calls) - we just moved warehouses, so I guess it just got missed, we'll over night it. 1 more call today. Now, oh, we don't have it in stock....- have been on hold for this call and many of the others for close to an hour trying to get thru. not to mention emails. Better training of staff and obviously more staff- they were nice but uninformed, and being on hold 30 minutes to an hour is ridiculous. I have no idea why there was trouble with the card - but now that I have paid would actually like my product shipped. Customer care - I don't think so. You should not be able to take an order/take my $$ when there is no stock. I am currently on what appears to be indefinite hold and out $300. I hope this is all that needs replaced when we plug it back in...... 8/7 cancelled order. I should see $$ in a week. (I am welcome to call them once again if I don't get a refund....ygtbkm) 4-6 weeks best guess for product to be back in stock. I still don't think they have a clue. Will do the best I can with what I have.

Ryan Williams was very helpful and knowledgeable. He was able to answer all of our questions in a timely manner. Thank you!

The whole process of making a big purchase like this was intimidating. Ramon took all that away, and was extremely knowledgeable and helpful throughout the whole process. It’s very hard to find any decent customer service in any industry today, but Ramon knocked it out of the ball park. In the few moments with talking to him, I could immediately tell that he cares about his customers and he values and believes in the company he's working for. My Sunlighten Sauna is everything that it was marketed as. I’m amazed with my purchase and extremely satisfied. This was not a one size fits all experience. Ramon took the time to ask detailed questions about my life and family, to ensure that he provided me the best product for my lifestyle. The only negative aspect was how long the Sauna took to come in, however I was told that in the beginning that it would take 12-15 weeks. When I reached out to check the status of the shipment, Ramon responding promptly to give me the logistics. I highly recommend Sunlighten to anyone that’s looking to promote better health and wellness. -Dustin-

Good people.

Responsiveness of Emilee.

Sunglighten: A Decade-Long Dream Turned Nightmare After years of anticipation, my March 2024 Sunglighten sauna purchase quickly devolved into a frustrating ordeal. What should have been a luxurious escape became a relentless series of malfunctions and disappointments. The litany of warranty issues included: Defective LED panels A warped door Heating sheets with cold spots And the list goes on... Each repair attempt became a saga of miscommunication, delays, and ultimately, failure. After months of waiting and storing a massive, incorrect door panel, Sunglighten's installers discovered the wrong parts had been shipped yet again. As I write this, my sauna is being reassembled with the same faulty components, a temporary fix at best. This entire process has involved dealing with over a dozen Sunglighten employees who seem incapable of coordinating with each other, placing the burden of follow-up and resolution squarely on me. The frustration extends beyond the sauna itself. Accessories ordered in March remain undelivered as we approach August. To anyone considering Sunglighten: Save yourself the headache and financial strain. This company's lack of customer service and disregard for quality make them unworthy of your investment. Don't let Sunglighten turn your dream into a nightmare like mine.

Jeremiah was great! Very responsive, knowledgeable, personable, and thorough. This is a second sauna purchase for us through Sunlighten, so we have obviously been happy with the products themselves as well as the customer service/support.

Had a great phone call with Ryan Williams the other night on all the different benefits of IR saunas and why sunlighten saunas are the best option for your health. He was able to walk us through the different types and models to find the best one for our family. I hope I love the sauna as mush as the customer service!