Sunlighten, Inc.Reviews of sunlighten.com

Called to report four non-functioning panels in my daughters Sunlighten Signature III sauna. Two panels had been replaced already in June and November 2023 and are still functioning. As I called I was on the call for 50 minutes, during which I was requested to open the top of the sauna to answer all questions of the representative regarding wiring and power unit. She told me that the power unit in our sauna is no longer being used due to multiple issues of overheating and malfunctioning. She told me to now use a new power unit which would resolve the problems. She then told me that the warranty has just expired after 3 years in May of 2023. I feel that Sunlighten knew all along that our power unit is unreliable and now wants our daughter to pay for repairs of this power unit. Last year two failing units had been successfully replaced. A now we need to assume that all heating unit will work with the new power unit? The representatives could not connect me to a manager to discuss our issues and abruptly terminated my call twice !!! Being a professional myself I feel that we deserve full replacement of the power uniot and the four panels that are not functioning at this time.

David consistently delivers! The process with the Sunlighten team has been seamless and I have many happy clients with Sunlighten saunas!

Very disappointed with the sauna and customer service. The marketing literature says "heats up approx one degree a minute." Well, now that we have been using it, it heats up maybe 45 degrees in an hour and then slows down significantly. It takes 90 minutes to reach 135 degrees and NOW they tell me that it never ACTUALLY reaches the max of 150 degrees. So, now they say "well, it ACTUALLY takes 1 to 2 minutes to heat up one degree and 3 to 5 minutes to heat up one degree after 120 degrees" - so now they are trying to say that it heats up basically 30 degrees in one hour - and that's normal. When I pointed out that their advertising does not say this, they stop responding. So, be warned. Do not believe the marketing - MY sauna heats up very slowly and we have to override the timer so that we can get into a hot sauna without running upstairs all the time to extend the timer (which only goes up to 60 degrees). That will also affect our electric bill because now we are running the sauna longer than we thought. So, buy another brand that stands by its marketing and promises.

Love the Sauna, but customer service is terrible. Ordered the cleaning kit 2-1/2 weeks ago, got confirmation but nothing since. Sent numerous emails to check on the status with no ZERO, ZILCH response at all. Left on hold when calling with no one picking up after that to only be hung up on. If i didn't like the Sauna so much it would be one star for sure

Abu was such a great resource and amazing to work with! He is very knowledgeable about the products and was very accommodating and respectful. He made the experience very smooth and seamless.

We purchased an mpulse sauna in January 24 while our home was under construction, so the unit was in storage until the first week of August. The setup was relatively easy if you reviewed the youtube tutorial. Once completed we had issues trying to get the lights to interface with the Y Fi controller so we spent a few hours checking that all the connections were properly installed. Since it was on the weekend we were unable to reach customer service and my thought was this company is way away from MA and they could tell us to go pound sand. In any event on Monday we put in a call to customer service for an online review who spent some time going over all the issues and attempting to make the unit connect. He said nevermind, this is a brand new unit under warranty and I am going to send you out a whole new controller. The gentleman was professional and provided outstanding customer service. The unit showed up four days later and we installed it with ease and that was the issue. A follow up call to customer service was made after the installation for follow up and loose ends and that call was just as helpful and professional. I highly recommend this company based on its customer service. In addtion, the sauna is fabricated in Vietnam and they did an outstanding job with the quality of the worksmanship.

Mike Burch was a great sales associate! Very responsive, helpful, and friendly. He really took the time to figure out the best option for my husband and me and fully considering our budget. So happy with the purchase! Looking forward to using our new solo sauna!

Scott Hamilton was fantastic in the chat.