Susie C.
Too much customer follow up
Order was not delivered within the 10 business days promised, and I am having to do too much following up and policing to track my order.
Response from Sunlighten, Inc.Apr 9, 2025
Thank you for taking the time to share your experience. We’re truly sorry for any frustration during the delivery process. Our team worked to provide clear expectations and shared tracking as soon as it became available to help keep you informed upon the delivery in the timeline provided. We understand that the final stage of delivery caused some confusion, and we appreciate your patience and understanding as our team worked quickly to resolve it and offer compensation for the inconvenience. We’re always looking to improve, and we value your feedback. Please don’t hesitate to reach out if we can assist further—we’re honored to be part of your healing journey.



