Sunlighten, Inc.Reviews of sunlighten.com

This is as honest as it gets: the customer service for Sunlighten has been a 0/10. We have no dedicated rep helping us, we get the runaround constantly, we receive no callbacks, weeks between email exchanges, and we still don’t have a solution months after receiving a damaged sauna. We bought the 5 person mPulse (along with a 3 person and 2 person sauna) which combined, has cost the amount of a car. Instead of feeling like a valued customer, we have been treated like a customer who stole it. Our sauna arrived extremely damaged and still don’t know if we will ever get a replacement or get it working.. so here we are with a non functioning, expensive sauna that we’ve taken apart 10 times and have tried to prove over and over that it’s malfunctioning due to wire damage. In all of my years of running a business myself, I’ve never felt so unimportant by a company. I really wish we could recommend Sunlighten but because of the experience we’ve had, we will never support them again.

Enjoyed working with Kyle. He was very informative and helped me find the right sauna for me and my family. He was able to ask all my questions and it was good to know I work directly with him during the life of my suana. I can’t wait for mine to arrive and get it installed !

Good attention and quick process. Also Deiana instructed about all type of Sauna and help me decide to chose the best for me.

Outstanding advice and partnership through the process of trying to make this purchase work for me! Tabitha is top notch, outstanding!!

I am disappointed in the sauna. Firstly, the Bluetooth and phone app system is horrible, it is a 50/50 proposition if it can see the sauna. 2nd, it has to be a wifi set up because it takes 60mins to warm up hot enough and you sometimes don’t know when you want to use it and you may be out and want to come home to jump in a sauna. 3rd, you can’t put you feet down as heat comes also up from the bottom. I have the 5 person mPulse sauna and it is tight if you have 3. The seating is badly structure. 4th, when the computer gets overloaded…ie, when too many apps are open like Netflix and Amazon it will shut down the sauna heater and infrared. Weird. What does work well, firstly, their customer service is fantastic, they really try hard to fix a busted lemon. 2nd, when it does heat up its nice and hot and deep. 3rd, tv and speakers are fun and work well. That is my experience, i tell people not to purchase one of these, it’s such a shame because i really like the people and service. Or maybe my machine is a totally piece of crap and I was sold a bad machine. However the set up of the seats and the heat that comes from the bottom is a total turn off as well.

Read Read Read The Negative Reviews!!! Beyond Frustration is an understatement. I purchased a five person sauna which was delivered in December. It was assembled at the beginning of January and has never worked. We got an error notice and after calling many times we were told an update was needed. The updates were completed yet the sauna still did not work. After many calls and several hours on the phone, trying to figure it out the Reason, the sun never heated up in the lights never came on, new cables were sent to us. After taking apart a good portion of the sauna trying to run new cables we were then told the main electrical box needs to be replaced. After going back-and-forth with people for several months, the sauna still is not working and I told them I want to return it. I was then informed that I had a 90 day return policy and my sauna has never worked and now they want to send me parts to replace, which should be a new sauna. Not to mention, you are going to be directed to fix and figure things out yourself over the phone. They should have service people available available at least to make sure you start off with a good product replacing parts on a $17,000 purchase. It’s like replacing the engine in a new car. It makes no sense and I would definitely advise going with a local company that has customer service that can give proper assistance if there are issues. I want to return this new $17,000 purchase that has never been functioning or working. My sales person was wonderful but after the sale there’s nothing they can do. This is a totally unacceptable way to treat customers I want this item returned! If it’s this many issues, getting a brand new item up and functioning, what does that say about the longevity of such a product?

Levi was very helpful and answered all my questions. He identified my needs and made a recommendation on what would work best for me. He provided a detailed communication and provided his contact information for future if needed.

The salesperson made the sale. She was awesome. She is knowledgeable. I was only calling to inquire and simple interest. I have health issues and in talking with her, I was convinces this product could be the answer to many issues I'm having.