Sunlighten, Inc.Reviews of sunlighten.com

Response from Sunlighten, Inc.Dec 26, 2025

Thank you for bringing this to our attention, Debra. We’re truly sorry to hear about your experience, as this is not the level of care we aim to provide, especially after such a significant investment. Please know our team is aware of your situation and is actively working to resolve it. They will be in direct contact with you to ensure everything is addressed and fully taken care of. We appreciate you sharing this feedback and are committed to making this right.

Response from Sunlighten, Inc.Dec 26, 2025

Thank you for taking the time to share your feedback, Jennifer. We’re glad to hear you’re enjoying your sauna overall and regret the delay in receiving your comfort package, which was due to circumstances beyond our control. Our team is happy to provide guidance on optimizing your sauna settings to ensure even warmth. Please don’t hesitate to reach out to us at 877-292-0020 x3 or through our website at https://www.sunlighten.com/customer-service/#support-form. Thank you again for letting us know, we’re here to support you on your wellness journey!

Response from Sunlighten, Inc.Dec 26, 2025

Thank you for sharing this, Jamie! We’re glad you found our site easy to navigate and checkout smooth. We hope your new wellness items bring you plenty of wellness and relaxation!

Response from Sunlighten, Inc.Dec 26, 2025

Thanks for sharing your experience, George! We’re so happy Greg could guide you through the options and help you find the perfect sauna for your space and needs. Wishing you many enjoyable sessions ahead!

Response from Sunlighten, Inc.Dec 26, 2025

Thank you for letting us know, Chad. We’re really sorry this was your delivery experience, that’s not what we want for our customers. Our team will be reaching out directly to take care of a replacement and walk through the next steps. We appreciate you bringing this to our attention and will work quickly to get things resolved.

Response from Sunlighten, Inc.Dec 26, 2025

Thank you for taking the time to share your experience! We’re thrilled Bri could provide helpful guidance and make the process easy and enjoyable. We hope your new sauna becomes a valued part of your family’s wellness routine!

Response from Sunlighten, Inc.Dec 24, 2025

Thank you for sharing this with us, we're so sorry to hear Krista. Everyone’s body responds differently to infrared sauna use, especially when getting started. If you’re newer to sauna sessions, beginning with lower temperatures and shorter durations can help your body ease into it, then gradually increasing over time as you feel comfortable. We also encourage checking in with your physician or healthcare provider to help find a routine that’s best for your individual needs. Our team is always here if you have questions about general use or want help finding a comfortable approach.

Response from Sunlighten, Inc.Dec 24, 2025

Thank you so much for taking the time to share this, Shannon. It truly means a lot to know Sunlighten is a trusted part of your business and daily work. We put a lot of care into how our saunas are built and supported, so hearing this kind of feedback is incredibly rewarding. We’re grateful to be part of your wellness offerings and are always here if you need anything along the way.