SunjoeReviews of sunjoe.com

First let begin that I was once a giant loyal fan. Buying from garden gloves to lawn blower, hedge trimmers (yes more than one), to weed eaters. A total of 12 Sun Joe items. My purchase of a weed eater was when it all came to a head. The unit stopped working, and I remembered that I purchased an extended warranty. So I contacted customer service and explained my situation. They asked for a receipt (I made the purchase online HSN). I contacted HSN and they sent me a letter on letter head with the entire details. I guess that wasn't good enough. The original order had to be replaced (under defective exchange). The young lady involved wanted to be an amateur crime fighter and denied my request. So I went to the website and printed out the extended warranty and sent it to Sun Joe. Not good enough....Finally I had to contact the Better Business Bureau. After all the nonsense upper management had to resolve the issue. Needle to say now I purchase Ryobi for my gardening needs. 5 new items for my DYI needs.

battery went dead will not charge they do not make a replacement 1 year old have to through the mower out model mj401c what a wast of money this is junk no one should buy

Grass trimmer head broke, I saw it was still under warranty so I called them,they said to send them a copy of the proof of purchase and a Pic of the broken part which I did. They said I could have a new one sent when back in stock so I answered back right away okay. A few days later they acted like I didn't reply and canceled my order. I've bought tons of their products but this might be the end of our relationship if they won't replace my item.

If I could give Sunjoe a no star rating I would. About a year ago my girlfriend bought a trimmer and lost blades. She attempted to purchase the replacement parts but none were in stock. A year later I called Sunjoe to order the replacement parts, and they still did not have them in inventory and could not tell me when they might appear. Don't fail to avoid Sunjoe products.

Horrible product. Horrible customer service they make fun of you that they can not provide the parts of their product. They ask you to wait. Its over 1.5 years.

Bought a SunJoe Cordless Compact Turbine Jet blower and when assembled can not be disassembled. The notches going into the sleeve clicks and there is no release to unclick. I have complained to SunJoe customer service and they respond like they don't know what I am talking about. There is only three pieces to this blower. I want to send back to HSN don't care for it, can't be disassembled. As a consumer, I have a right to return item and SunJoe decides for me. What if I got the blower assembled it and it didn't work, how would I have been abled to send it back, YOU CAN'T. THE BOX IT COMES IN IS SMALL. I tried UPS store, Lowes, Home Depot, Walmart, Staples none sell longated boxs, the only one was at UPS but it was for golf clubs, a huge box, would not have worked to send back. BEWARE, OF SUNJOE AND THEIR CUSTOMER SERVICE, NEVER AGAIN. Then I heard back from SunJoe and they wanted a video of the problem, are you kidding me, it has three parts the notches that hold the sleeve clicks in and no release button, can't twist either. Then they replied we will pay up to $20.00 for you to buy a box and send it back after I emailed them that there are no LONGATED boxes in any store, BEWARE,

BEWARE!!! This is for a now-paperweight chainsaw. I submitted a warranty claim, and they repeatedly kept requesting information I either had already submitted or didn’t have access to, or sending me on wild goose chases to give them tax and shipping. I didn’t know tax and shipping, so I told them if they need it to give me a refund, feel free to deduct those amounts. It’s obvious they have no intention to ever standing behind their product and just hide behind arbitrary and inconsequential “requirements”. It's impossible that such a large company wouldn't be able to refund a customer within a few weeks. I've been sending emails for 2 months now asking for a Brex link... they say it's their way of refunding. I received the email in question 4 days after they sent it. Obviously the link is only good for 48 hours... so I have to start again. THEY DON'T WANT TO PAY YOU YOUR WARRANTY.

I had a teller from San Joe. I did a great job. It started running horribly. I took it apart. It was full of dirt and the drive gear had some teeth broken off of it called son Joe to buy the part. They don’t have the part they don’t make parts. I don’t understand that. Tell me pretty much I had to buy a new one.