SunjoeReviews of sunjoe.com

I use to think that Sunjoe was one of the best companies for their product and customer service. Unfortunately, I no longer believe that. It seems they may have been bought by another company and both their products and service have deteriorated and I no longer trust them or will buy from them. I had a problem with a product and for weeks I jumped through all their hoops for proof of purchase and now they just ghost me and don't bother to respond when they know they are wrong.

I have a Sun Joe pressure washer model SPX4600 have only used it less than five times and they no longer make this unit. It will not give me a replacement. It’s kept in a warm garage and what happened was the manifold developed the hairline crack, and now will not develop pressure and leaks everywhere. Customer service was of no help whatsoever. Terrible product would not recommend it to anybody.

Lawnmowers they produce are throw away products. Batteries fail, customer service does not exist I would never recommend buying anything from them even if it’s on sale and you think you’re getting a bargain

If there was a zero I would have checked it doesn't work,wont turn on ,buttons hard to work piece of junk and cannot get ahold of customer service

I bought a new Sunjoe scarifier and it had a broken part so I tried to call customer service 3 times and waited on on the calls more than 15 minutes each time and then I get a recording "no representatives are available call back later" Sunjoe must have hire "the work from home crowd and they are all out walking the dog or at the park or shopping but anyplace but home working.

Missing parts and tgerrible customer service.

Update: Just got an email response From Sun Joe to my request for help. Basically advised me they have 72 hours to respond! WTF! A professional or a weekend warrior- this just isn’t acceptable! SEE ORIGINAL POST BELOW After only 2 uses over 2 years ownership of my SunJoe Power Washer I already have to replace the spray hose. It was hung properly and should not have split. A $12 garden hose is more resilient. So o spent about $60 to replace it. It was to arrive 2 days ago. It won’t be here for another 2 days- maybe. Tried to call Sun Joe and was on hold for 25 min- even though the recording said there was a 6 min wait for a rep to be on. Then the recording told me no reps were available and hung up. So I went on their website and spent another 37 min and gave all my info -3X- and could only get foolish answer from their CHAT! No other options. Called customer service again, and chose the option for a call back. I’m 57 minutes in and waiting. The squeeze isn’t worth the juice! To add insult to injury, on their website they offer free shipping in the US. Ha! I paid a little over $11 for a $40 product- and it’s still late! And used their website! Here are your choices. 1- Shop with Sun Joe at your own risk, or 2- buy from a better quality company. I know this is my first and last product from Sun Joe. Good luck, be smart.

Don't throw your money away buying products from Sun Joe/Snow Joe. They are poorly made and what's worse is the company does not stand behind its products. I got the run around each of the numerous times I called Customer Service to order a replacement bag for my electric leaf vacuum. After so much frustration I finally tossed the leaf vacuum in the trash. Shopper Beware!