SunjoeReviews of sunjoe.com

Complete junk! Cut my lawn twice with it and it broke after I hit a root or rock. Company refused to fix or refund my money. Machine was a total write-off. I bought an electric mower. Avoid like the plague.

Had this product for 4 years. Only used it about 5 times during that period. The motor would stop and start erratically. In March2025 tried to use it again. Didn't work. Went to customer service to trouble shoot. No success. Workman ship is not desirable. WOULD NOT RECOMMEND THIS WASHER TO ANYBODY.

If I could leave ZERO STARS, I would. DON'T buy from this company. They are a rip off. They WON'T honor their 2 year warranty. I have been trying to get a replacement part for almost a year. RUDE CUSTOMER SERVICE. The tiller we got broke within a few months, bought the wagon as well and that lasted about a month. The sprinkler i got doesn't work either. SUCKY COMPANY, SHYT PRODUCTS!!!!

Tried to order a spx3000 pressure washer tank a year ago without any luck. Tried again today and technical support told me the tank was built in and couldn't be removed. We all know the two plastic tanks sit in a trough and aren't attached to anything. The agent refused to let me speak with a different person. Wish I could give this company a 0 for their support.

I need a new battery for my snowblower. They do not carry it making my snowblower useless without the battery. Whats the point of selling products when you can't even provide parts.. POOR customer service. This is for Snow Joe ...

Worst experience with any company I’ve ever dealt with avoid at all costs very deserved ratings they have Joseph cohen should be ashamed

DO NOT BUY SUN JOE PRODUCTS. One star is not low enough. Terrible product, dismal customer service. Will never buy again. Customer service makes warranty process impossible. They are trained to deny any and all supporting documents provided for proof of purchase etc. Pressure washer broke on first use - went back and forth with customer service reps who would ask for one document and then deny its validity when provided. I’ve provided copy of proof of purchase, credit card statement confirming purchase, photos of bar code from original packaging, everything a reasonable customer would have and they come back with an excuse for everything and then claim customer service is their first priority…..waste of time and money if you buy from Sun Joe.

Bought several products from them including leaf blower, snow shovel and snow blower. The 4.0 battery was stuck on the leaf blower and i was unable to remove it. They sent a new one under warranty but it came with the 2.0 battery. I called a year ago and was told by customer service that they were out of stock but they would send one when it was back in stock. That was nearly a year ago. I called today since i see the 4.0 battery is available, but they said they were out of stock and only had the 5. 0 battery which they would send for $99!!! I asked for a supervisor and was on hold for about 7 minutes until the agent returned saying none was available, and demanded my proof of purchase. I told her they had all that in their data base. I was going to buy one of their mowers in the spring but no longer. I won't do business with a company which lies!!! Now, I'll buy Greenworks. BEWARE!!!