SunjoeReviews of sunjoe.com

Yeah, stay away. The hose broke on my air compressor's fifth use. Called to request a replacement and was on hold for 30 minutes. Then was told they didn't have a hose.

I purchased a 3 in 1 blower 1 year ago now it's discontinued can't help said they can't find my order what a joke

sunjoe electric power washers are a POS . cheap crap . There customer service sucks , waited and no one picked up the call. Needed a part that boke and NO where to get it. I will NEVER buy a Sunjoe product.

I purchased the Sun Joe SPX3000 Xtreme pressure washer from Home Depot in June 2023. The unit has been used only four or five times for very light residential cleaning. Recently, when connecting the garden hose, water immediately started leaking from inside the machine and nothing came out of the spray wand. The washer will not build pressure because the water is leaking internally. Given how little the machine has been used, this points to a serious durability issue with the pump or internal components. I contacted Snow Joe / Sun Joe support expecting to be able to purchase replacement parts or get help diagnosing the problem. Unfortunately they told me they could not provide parts and offered no repair options or goodwill replacement. A pressure washer that fails after a handful of uses and cannot be repaired because parts are unavailable is disappointing. Customer support was not helpful and provided no practical solution. Based on my experience I would recommend considering other brands that offer better durability and parts support.

I purchased a sun Joe blower with battery back in the middle of September 2025 from QVC. The tool stopped working in January 2026. I called the company and file a warranty claim on the tool and based on I guess what I said they said it was the tool not working. I thought it was the battery but I could be wrong. They sent me a new tool that didn’t work. I called again and made another warranty claim for the battery this Time a week later I was sent a battery and I put that on the tool and that didn’t work this sun blower is junk pure junk. This is a warning. Do not purchase it even though you have a warranty they send you junk to replace it.

Don't buy your lawn mower from Sun Joe. For the last 4 years I cannot purchase replacement blade. They took my email but they never reached out. I am left with a $300 lawn mower that is about ready to go to recycle. No parts available anywhere. Shame on this outfit.

I purchased a product for my sister for Christmas and she lives in another state. My order said it would ship in 3 business days and I would get an email. When the 3 business day time period passed and I didn't get a shipping confirmation, I reached out to customer service via email and I was told by a customer service rep, Petty Manguillimotan, that it was out of stock, and she asked "did I want to cancel." I asked why nobody told me that they were out of stock and why was I charged. I got a scripted response back and she again asked, "do you want to cancel?" I said, yes, cancel my order. The next day I went on their website and saw the product I wanted to order and it showed as being in stock. I called them and they said, "no, that's wrong, our system hasn't "caught up" yet and it isn't in stock." The rep on the phone then asks, "so you want to cancel your order?" I said, "I already did via email with Petty yesterday. She said, "no it's not cancelled, is that what you want? If so, I will cancel it now." I said, "yes of course, if you don't have it, cancel it. I hang up and email Petty again and say, confirm this is cancelled. She emails back the next day and she states that it is "now" cancelled. In the meantime I ordered the same item via another vendor. A couple of days later I get an email from this company (SunJoe) saying that my order "has shipped!" I immediately emailed Petty at SunJoe and said, "I was told this was out of stock and then then I was told that this order was cancelled. I ordered from another company already." Her response was, "sorry, it's in transit, there's nothing we can do now. You'll have to return it or you can refuse delivery." Seriously! Mind you, this is going out of State as a gift, so I can't just hop on a plane and refuse delivery. In addition to the fact that this was meant to be a gift. Am I now supposed to inconvenience the person receiving the gift and say, return it?! I emailed all of this, back and forth, back and forth to Petty. No resolution, and eventually, no response. I contacted the BBB. They agreed that I should not have been charged because I cancelled the order and then they shipped it. That was on them. The BBB reached out to them to settle the dispute and the BBB said that the company never got back to them either. It is, by far, the worst customer service experience I've ever had. They also have a parent company TruVolt who clearly doesn't care either. I had so much back and forth just trying to get this squared away since it was the holidays. They need to get it together. If you need a product like the ones they sell, just go through Amazon. Their customer service is much better. Again, the name(s) to watch out for are SunJoe, Snow Joe, Aqua Joe, Auto Joe and managed by TruVolt. I don't want any other unsuspecting consumers to go through what I went through.

Brought a electric lawn mower. Used it once it broke. Company sent a replacement. Works great lightweight.