SunjoeReviews of sunjoe.com

2 month old string trimmer-part numbers right from the owners manual neither the trimmer or the replacement spools sre found on the website. Total of 4+hours on hold and nobody answers. Chat option goes to a non working page. This is a sell- only company. There is NO customer support to speak of. If you are not handy at fixing and modifying your own stuff, STAY AWAY! Luckily I found spools on Amazon from an offshore source. Hopefully I can modify to my needs. Its a shame as I like their stuff, but as I said there is ZERO customer service. You are on your own after the sale.

Faulty lawnmower that worked for three months. Company insisted I pack it up and bring it to a UPS store. Great except that I’m a widow, 60 years old and this was a tremendous hardship. I asked them to send a UPS label so the product could be picked up at my home. Their answer was resounding no. This agreement took over a month to come to. My yard looks like a meadow. I started to see ticks. Sun Joe only offered store credit as a solution. They offered to send me another lawnmower and then said it was out of stock. Now I will be stuck with a store credit for another poorly made and unreliable product. Horrible customer service, horrible breach of customer trust. I would not buy again.

I am waiting for three months for a replacement for my battery operated one gallon sprayer which is under warranty. I was told they are out of stock and will notify me when it is back in stock. I have emailed them since, but have heard nothing.

This company sells pure junk. Have dethacher and grass shears. Work well if working. If you need replacement parts, you are on your own. Tried calling for parts they will not sell them to you. Tried calling again today for grass shear replacement blades disconnected twice. Sorry Sun Joe i am twice and done. Totally uncaring towards your customers.

Pressure washer- company would not support repair. The hose connection for electric pressure washer failed(broke). Company will not supply part since it is an ‘internal connection’. Otherwise machine worked fine. I fowl this part failed due to poor design- gets lots of movement from hose. Company just said, sorry you need to purchase new machine (wasteful of resources and my money). Also one of my attempts to contact customer support by phone, was in queue for 15+min, then system says no one is available and disconnected. Waste of time as well. I will not purchase another Sun Jo item.

I am extremely disappointed with my Sun Joe SPX4600 Electric Pressure Washer. I bought this unit because I believed Sun Joe was a reputable brand and expected it to last much longer than it did. Unfortunately, after only two years of normal residential use, the machine completely stopped working. What makes the situation even more frustrating is that there appears to be little to no repair support available. I contacted customer service hoping to find a solution, but the experience was disappointing and unhelpful. It seems these units are designed to be replaced rather than repaired. For a product at this price point, I expected durability, reliability, and proper customer support. Instead, I am left with an expensive pressure washer that no longer works and no practical way to get it fixed. Based on my experience, I would not recommend the Sun Joe SPX4600. I would also be hesitant to purchase other Sun Joe or Snow Joe products in the future. There are many other brands on the market that offer better product support and longer-lasting equipment. Buyer beware.

If I could give this waste of money a zero star review I would. Wife bought the thatcher & it lasted one pass on my front lawn. Stopped working so I looked into it. Thinking it would be the belt it ended up being the gear off the motor was completely bald, all the groves on the surface wiped clean off. Save your money & purchase a different brand. Plastic pieces for heavy jobs dont go.

Sadly the battery charge after fully charging it on laste4d 15 minutes. About 5 passes on my lawn. it may take me a few days to mow my lawn as now i have to wait 4.5 hrs for a full charge. SAD I really want my money back