sungoldpower.comReviews of sungoldpower.com

We bought an inverter from them in August 2025. It quit working and we did troubleshooting with them in May 2026. We had to go through troubleshooting three times submitting videos and waiting 1 to 5 days for them to respond all while we are off grid and without power. They have made their customer support overseas and it takes 48 hours to hear anything. Then we received conflicting statements, One saying we would get a new unit the other one stating that we would only be offered a partial refund after shipping. In the end, we paid a lot to ship it to California and waited too long to get a replacement. Well, we never got a replacement. We got the same unit back and we don’t even think it was worked on. We had taped it up in a box which was not the original box and they returned it in that and it was in the same condition we sent that except for now screws were missing. So we tried it again and still showing the same error codes and having the same problem. Because we were desperate, we had purchased another one from them and that new one works fine with our system, so this one was definitely a dud. However, their customer service is terrible. Their communication issues are bad and I would not recommend purchasing one of these units. We are out over $500 and they are not honoring their warranty Update: I see you sent a reply. We have been working with customer support for weeks now. A response we received is buy a new one and keep this one as a backup (bad move, we did). Now we so you have a back up that doesn’t work and bought another unit as well. We were also offered a paltry partial refund because “ cora at Sungold states, you have spent time working on the unit and shipping cost ( we paid for our shipping) which should be what a warranty is all about and we are within the warranty. Somebody at your company doesn’t understand what a warranty is about. They are also reducing the value for use time for a refund. We have tried everything with this unit multiple times connecting and reconnecting as well as after it was returned from the supposed repair. It is no good and we should get a full replacement or a full refund. Here is the ticket number it is in my husband’s name : 24748 He has spent so many hours with this and so has my grown son who is taking time away from work And family as well to deal with this. We have been off-grid without power so I’ve had enough. We wait long times for a response, we were told there would be a full refund. Then we get another person, Cora, responding complaining that they want shipping on their end for the defective product plus $ for time taken off for use and $ for working on the warranted product! Everyone should beware buying this product because of it doesn’t work they don’t honor the warranty properly. I will continue to review on here and appropriate sites to warn others to save their time and money to go elsewhere.

I seem to be very low on the priority list. My battery was ready for shipment to me on the 17th. It's now the 24th and it hasn't been handed to FedEx. About ten minutes out of someone's day. It also sat at Sungoldpower for a long time before anyone looked at it. Service is dismal.

No customer service that speaks English. The best you can hope for is to not have any issues. The 10 year warranty is useless on the batteries!!!! Buy a better company like eg4

I bought a 15kw inverter charger. The cooling fan runs all the time even with ac breaker off, my other AIMS units do not do this. They say it is OK and normal but I don't like the noise. I keep it turned off and only turn it on when I run the generator. Do not buy anything from these folks. Also against the rules here offered me a year of extended warranty if i posted a positive review. Which tells you all you need to know about this company. I wanted to return it but they wanted $500 for shipping back so i'm stuck with it.

The wifi was pointless the app is even worse no point in having other I can't make any changes I still have to go to the unit to do anything

This is an awful company that talks down to the customer, and tries to convince them that their products are safe. Buyers beware, hire a professional reputable company to install solar. The savings aren’t worth losing everything you own, or even worst the lives of you or your loved ones. They are cutting every corner known to man to reduce prices, and take little to no consideration for safety, or the quality of their products.