LOS REYES SUNGLASSESReviews of sunglasseslosreyes.com

I purchased 4 pair on December the 8th. I paid and was issued a tracking number the following day. Not sure what has happened but I haven't received not even one pair yet. I reached out on the 22nd and was told that due to black Friday shopping there was a lot of product out of stock. They told me that they would not send part of my order or pull from someone else's order because it would cause more delays for others. They then told me they were expecting the deliveries to be in the next day the 23rd. Well I waited patiently for 2 more weeks and still received nothing so I reached back out again on the 6th of January and was told that due to tariffs the shipments was taking longer to clear customs. I said ok then just refund my money then and I would buy different glasses for my kids. They of course did not respond to that email or the 2 others I sent asking for my money back. Yesterday I contacted them once again and told them I would be contacting the FTC and BBB about this nonsense. They literally have stolen my money and refuse to give it back. Not sure what you call that but I call it theft. So now I am escalating this to the Federal Trade Commission and the Better Business Bureau. I would urge each and everyone that has experienced this with them to do the same.

I purchased 5 pair of sunglasses for Christmas gifts and never received them. After many emails back and forth, I filed a complaint to the BBB. I’ve asked for a refund and haven’t heard a word. SCAM! Please do not send them money, they dont deliver!!!

At first I was happy about the quality of the glasses. However I needed to make a simple Exchange for my son who wanted a different color. Usually this shouldn't be an issue but they reached out and told me that they would send a return label and that they would make the return or exchange if it was done before a month from delivery. Long story short, they never contacted me again with that return label even though I contacted them numerous times.. disappointed in their customer service and feel that they are in it for the money and not helping their customers. Don't recommend, go with other companies who make their customers their top priority.

Seems like we are all having the same problem- ordered on Black Friday and still haven’t received the product. Get multiple different “excuses” as to why- WHEN they reply (clearly AI generated responses) I actually bought a pair in May 2025 for my son and had issues then as well (delayed shipping, sent wrong order, then delayed again) and vowed to never order again but my son begged for Christmas. While this company is not a complete scam, it does seem to take way more orders than they have product which will lead to people not buying. I can tell you no matter how much begging I will NEVER order from again

If I could I would post a -⭐️…this company is the worse…I have been asking for them to cancel my order and return my money, because it hasn’t shipped, it should be easy…it’s been over a month and now they are saying not until February…I want my money back…this was a gift for my granddaughter…. Terrible terrible customer service

worst company ever! ordered two pairs Dec. 1st and made sure to select ones that said they were in stock as a christmas gift to my two daughters. week later received an email saying my order was being prepared. Christmas came and went with no delivery. got some sad story about they are a family business and that it was FedEx's fault for the delay in their inventory. still no glasses and now not getting any responses on when to expect my glasses.

I ordered sunglasses and a case for my son in early December planning for it to be a Christmas present, as they claim orders ship in 1-3 days. Here we are January 12th and still no sunglasses! I’ve been told by customer service 3 different times the orders are stuck in customs, but expected to be delivered to them any day. And once that happens, customer orders will be shipped. What a joke! I see I’m not the only one they’ve lied to. This company is a SCAM!!

Placed two orders just a few days apart and was given a 2 week window for delivery. That was in November 2025. After numerous emails and chats back and forth, receiving “pre-shipment” tracking numbers- it’s now 3 months later and still no products! I will let my attorney handle it from here.