Sun Express TravelReviews of sunexpresstravel.com

I flew with sun express on Wednesday 11th September stansted to Antalya. 2 hour delay. Then say on plane almost another hour with no communication from pilot or staff. No meals on flight and attendant said they’d sold it all in flight out. Do they not restock!!! No update during flight of eta. But…..flight home on 15th September totally different. Take off 20 mins late but all communicated by pilot. Plenty of food and drink available. Kept up to date throughout flight and landed early. I’ve flown a lot and that was the best descent and landing I have ever experienced. No pressure in ears, nothing. A fantastic end to the flight

I will add to the plethora of negative reviews. Staff aweful! Paid for 'priority pass' but received none of the perks as these were not available i.e. express lane closed both ways. Complained on return and after chasing this for two and a half months have been told they have simply deleted my complaint! Avoid!!!!

To make this clear it is about their customer service and online check in. Online checkin didn’t work for my flights. I hadn’t had any information communicated to me to be able to check in online. Meaning I had to make two expensive phone calls to get the correct info. When I checked in I bought seats for me and my partner. But it turns out they were bought on a flight I wasn’t even booked on. They have still to this day refused to return this money. Their complaints team do not exist. - I’ve never heard from them. I’m a very experienced flyer, this was the worst experience I’ve had for online check in or customer service. The flight was actually fine. The same as any other budget airline.

Update on return from Turkey with Sun Express, after the disaster of booking and paying for seats Row 3, ABCD, when holiday was booked in Sept 2023. When we tried to check in online, it said, passengers not found !. So after a £25 phone call to Sun Express we find they have given our seats to someone else, but they could offer Row 6ABCD which we had no choice but to accept. They told us same seats on return journey. So, tried to book in online for return, which of course didn't work, so met with TUI rep at hotel who said she'd sort it. Which she did and we were in Row 7, ABCD. Not too bad, but it's a shambles. Flight back to be fair wasn't too bad. Flight attendants quite chirpy and polite, and only 15 mins late back into Birmingham. So, I will never use Sun Express again It's all too hard. How TUI can use such an appalling airline is staggering, as we will never go with TUI to Turkey again if they use this airline. We think we got away quite lightly after reading the dreadful reviews some people have had to endure. It's not good enough, TUI should be looking into these complaints as a matter of urgency, before other holiday makers are affected by such poor service.

I would never ever fly with this company again. Such rude and unprofessional company. No understanding to passengers with children especially. Very abrupt and just point blankly rude flight attendants especially. Worst airline I’ve EVER flown with

•Fluggebucht Check-in und Gepäck abgeschlossen und 29,98 bezahlt Sitzplatz 7D zugewiesen bekommen. •Wollte von 10kg auf 20kg Gepäck ein Upgrade da die Linie von mir 60€ wollte hab ich dem nicht zugestimmt. •Auf einmal wurde mein Sitz storniert daraufhin hab ich drei mal ein Check-in durchgeführt einmal 29,99 einmal 42,98 einmal 29,98 bezahlt ging nicht durch….. •Hotline angerufen wegen Gepäck Sitzplatz und Check-In wider 79,99 bezahlt und wider gab es kein Check-In. •Am Ende 210 € bezahlt für Sitz und Gepäck •Kundenservice konnte nichts tun, man wird mit irgendeinem Call-center in Indien verbunden. Erstes und letztes Mal mit der Linie sehr nicht seriös und chaotisch, Finger weg lieber mehr zahlen und dafür was bekommen

Excellent and very polite

I have been flying for more then 20 years with all sorts of airlines BUT have never had an experience as bad as this with two major occurrences. This was my first and LAST time I will ever get on a SunExpress plane. 1) Firstly, on the 20th July 2024, my partner and I were due to catch a flight from Hanover Airport (HAJ) to Izmir Airport (ADB) with SunExpress and then a connecting flight scheduled more then 2 hours after to Ercan Airport (ECN) with Pegasus. What happens ? The flight delays in Hanover Airport by at least 1 hour 50 minutes but the only way we found out was via the SunExpress app; NO indication on the flight board, NO indication at the check-in desk even when asked if there was a delay, NO indication in the check-in lobby even after the scheduled time had passed. Mass confusion with zero communication as to why the delay occurred and we end up missing our connection flight at Izmir. We then go to the help-desk of both SunExpress and Pegasus (who are not to blame) and have a conversation with the person to see how we could be compensated. The person working at the help-desk came across arrogant and unsympathetic and could only direct me to the online customer service to provide feedback, which I came to find were also absolutely useless. The only solution they come up with was to buy 2 more tickets for the next flight scheduled approximately 9 hours later at an extortionate price of €250 per person for a 1 hour 15 minute flight from Izmir to Cyprus ! So a 6-7 hour flight ends up into a 20 hour flight that overall costs upwards of €600+ per person, therefore you can understand my frustration. But hold on it gets worse ! 2) Everyone boards the flight from Izmir to Ercan with no delays which seems to be the only thing they done right. Then an absolute nightmare which I would guess would be illegal if investigated. Given that temperatures were around 40 C - 45 C, we board the flight with NO working air conditioning. EVERY single passenger was soaked in sweat, children were distraught and the elderly looked like they could suffer an illness at any point throughout the flight. We then hear an announcement from a cocky and rather unsympathetic pilot who only cranks up the frustration level by saying the air conditioning would work once up in the air (which was not the case), goaded more frustration by claiming we as passengers were ‘excited’ about the flight and that SunExpress were the no 1 airlines. And all they could do was offer cups of water, what an inhumane company ! Extremely lucky no-one suffered serious health issues although I have been ill for the last 2 days now.