Sun Express TravelReviews of sunexpresstravel.com

I went with a group we were told we couldn’t book online but at Gatwick they were going to charge us £15 pounds each for not booking online line which they then withdrew as we had paperwork to prove what they had said on the homeward journey they made us all pay the £15 pounds each although we still had the paperwork they then charged me €80 because he said my hand luggage bag was over weight although would not show me the weight & it was to big although it wasn’t & was the same size as the other people I went with they staff in Turkey we’re horrible & quite aggressive I have emailed them but they haven’t even replied to my email. Terrible customer service but I will say the flight itself was ok the stewards were fine but be very aware at Turkish airports when you are flying home to part with money to be allowed to board the plane

I booked a 7 night holiday through On the Beach, however after booking a realised that the flight wouldn’t get in until 3am then it’s a 2 hour journey to hotel so actually we would arrive at 6am. That’s not a 7 nights holiday! I asked to change the flights however Sun Express are refusing to allow me to cancel and trying to charge me £297 to change to a 10am flight 2 days later. This company is disgraceful!

Şuan birmingham havaalnından ucuyorumücret ödedigim koltugu başkasına satmişlar ailem ile oturamıyorum. Bana koltuk ücretini refund yap dıyorlar Tatilim şimdiden kötü başladı

Haven't got my 2 luggages from LondonIzmir, Izmir - Samarkand from 2 nd March 2025. I had my medicines brought from London, I had my dose for 4 days with me,but the rest in my big luggages. If I don't get it next 2 days my health will be under serious danger. Sunexpress told the airport not to accept our reports and now we passengers don't have our report ninber and sunexpress even don't want to talk to us and there is no any updates,😡😡😡

Nach dem Flug waren die Räder von 2 meiner Koffer ab. Vor Ort konnte niemand helfen, war ein kleiner Flughafen und es war bereits nachts. Kontaktaufnahme war einfach nicht möglich. Der Whatsapp Service ist absolut für die Tonne. Keiner der 3 Mitarbeiter war fähig zu helfen. Ständig sollte man sich woanders melden, die konnten genauso wenig helfen. Wir sind am Ende auf dem Schaden sitzen geblieben.

We booked our holiday to Turkey with TUI as we usually do and we were put on a flight with sun express which we didn’t have a problem with, however when we tried to check in the day before we had no option to pay for our seats, we did this and the transaction didn’t go through so I phoned the company and spoke to a Lady who said their website was being updated and the amount hadn’t gone through so to do it again which we did, it then did the same thing, so I rang agin to be told the transactions hadn’t gone through and to do it again, so we did it three times altogether and when I rang them again they said that we had only paid once for two seats. When we looked after the holiday we had been charged three times with one refund, so obviously the other payment was for the seats but we have not been refunded for the other one and this is been going on since July 2024. I have contacted them numerous times and in November to say the case was closed and we would not be refunded as we had paid for seats. I have contacted them again by wassap and they said they would open the case again on November 4th, when I contacted them on 8th January the person who messaged me said they couldn’t see the case open again and I would receive an email by the relevant team. I don’t hold out any hope of being refunded and we contacted TUI who don’t really want to know either. I said I would put a bad review to sun express on line but I don’t think they are bothered as they have that many bad reviews anyway. So they steal your money and refuse to give it back to you basically, so I would never fly with this company again and please avoid at all costs.

Dear CEO, I am extremely unhappy with the flights I have experienced during recent months. I traveled on 20 October 2023, flight number XQ 830. Booking number A49DV5. Ticket number 5642160042111. During the flight from Izmir to Birmingham you took an additional 4142 LIRA from me. As you forced me to check in my hand luggage. At the time I didn’t realise check in of my hand luggage was optional. As you will see from my booking I already paid for 30kg, and then I also had a small hand luggage case. You have stolen 4124 lira from me needlessly. This happened again when traveling from Birmingham to Antalya on 22 May 2024, when you made me check in my hand luggage costing £110. Again at the time I didn’t know check in of my hand luggage was optional, the staff just checked it in, and charged me for the privilege. I no longer have the booking number. But I have proof of the £110 you charged me. Please pass my concerns onto the CEO of sun express whom I wish to address my concerns. Failure to adequately respond to my request will result in the following images being posted across social media and English/Turkish news. An air hostess sleeping whilst on duty. Which is a breach of consumer safety and airline regulations. I do not wish to get the air hostess into trouble but it may be nessessry. Please respond with a suitable outcome as soon as possible. An unsuitable response will result in my contacting the civil aviation authority (CAA).

Dear CEO, I am extremely unhappy with the flights I have experienced during recent months. I traveled on 20 October 2023, flight number XQ 830. Booking number A49DV5. Ticket number 5642160042111. During the flight from Izmir to Birmingham you took an additional 4142 LIRA from me. As you forced me to check in my hand luggage. At the time I didn’t realise check in of my hand luggage was optional. As you will see from my booking I already paid for 30kg, and then I also had a small hand luggage case. You have stolen 4124 lira from me needlessly. This happened again when traveling from Birmingham to Antalya on 22 May 2024, when you made me check in my hand luggage costing £110. Again at the time I didn’t know check in of my hand luggage was optional, the staff just checked it in, and charged me for the privilege. I no longer have the booking number. But I have proof of the £110 you charged me. Please pass my concerns onto the CEO of sun express whom I wish to address my concerns. Failure to adequately respond to my request will result in the following images being posted across social media and English/Turkish news. An air hostess sleeping whilst on duty. Which is a breach of consumer safety and airline regulations. I do not wish to get the air hostess into trouble but it may be nessessry. Please respond with a suitable outcome as soon as possible. An unsuitable response will result in my contacting the civil aviation authority (CAA).