Sundial HomeReviews of sundialhome.com

The Sofa arrived in perfect condition

Fantastic table. Well packed and works perfectly in my home. Highly recommend.

Price was excellent! delivery was fast and easy.

Samantha buffet as described. Looks sleek and stylish. We’ve already received multiple unsolicited compliments. Shipping was professional and timely. It’s a large single container with minimal assembly (the legs) required.

The first part of the order went very smoothly -- paying for the table. After this step, the entirely wrong table was sent. Which actually, is not even the bad part of this experience - shipping errors happen / mistakes happen...it's the complete lack of customer support since that moment that has led me to the point of reporting this company to my Credit Card provider as fraudulent. Initial complaint filed on June 4th - it is now June 17th, I have been told from the beginning that it would be a few days and the new table would ship. The only way to get any updates on the ticket (which have been 2 since the day of) is to call repeatedly every single day (the claims department just rings to a voicemail that is full btw) -- general customer service is always nice, and always says that I will get an update by end of the day -- this almost never happens. Now, after being told last week the table would ship no later than Friday, I am being told it SHOULD ship within a few days. Meanwhile, the table is listed as in-stock on the website and ready to ship. I was offered $50 STORE CREDIT as compensation for the entire mess. I would NOT do business with this company, they are merely an in-between website with no staff or capabilities that takes a profit and hopes the products arrive. I now completely understand the frustration expressed in various other trust pilot reviews for this company, it's well worth doing business on another site for a small amount more -- I promise you I wish I paid the $150 more to have it delivered from any other company with the same exact table.

sundial doesn't do returns, and doesn't make this clear. 2 very expensive lights - we found out didn't fit as expected. I requested a return - refused because not in the 24 hour return window. That's right, I was told you have to return within 24 hours. Who gets a light fixture, and within 24 hours knows if it won't work out. In today's online world, this doesn't work. I understood 24 hours to be notification for shipping damage - not any return. I haven't heard of anyone with less than 30 days. They need to notify before you purchase.

Men made it easy with no issues

Sundial Home did not keep me updated. Once the shipping company was involved they were communicative. The problem is customer service. It is all done on line. You must “Fill out a ticket”. They seem to have disappeared regarding my $2,000 table. I found their return policy and it is full of fees and service charges. Awful, but I still want a reply. So far 6 days later, I have no reply. I need to buy a new table, and need some of my money returned. Silence.