Sundial HomeReviews of sundialhome.com

Easy to purchase, arrived on time, undamaged. The glass bulbs are different weights so to get it balanced I weighed them on a food scale for proper placement. Once balanced, I loved the look.

They have beautiful products, and they are very accessible as a company, but be warned their return policy is extremely restrictive and they make no exceptions. Which is disappointing. So be double sure before you buy anything from them.

This chair is just beautiful and it arrived quickly. The delivery drivers were professional and friendly. Great experience overall.

If I could give them ZERO stars, I would!!!! Customer service is awful. STAY AWAY!!!!!!! I ordered a decorative piece from them. Tried contacting them (I couldn’t), and now I’m stuck with the piece. When I finally reached the company, I was told their policy on certain items is store credit only (but the policy was BURIED under several pages.

1 star is too much for these shysters! They have a return policy on their main page but then a hidden return policy within the product page that most people would have no idea to search for. This made my ergonomically defective $800 chair a final sale that I am unable to even exchange. Their customer service is worthless and extremely unwilling to help in such a distressing situation! Do NOT do business with this unethical company! This was my first and last experience with these crooks!

Very good price. Was able to speak to customer service eventually even though it sometimes forwards to voicemail. Got item super fast and order was accurate, undamaged.

I like what they are offering, nice stuff. At this point, I am concerned because they have had our money since last week, 9 days at this point. The pieces still indicate ordered but not shipped. Their customer service told me earlier in the week that it would ship by Thursday or Friday, hasn't happened. Their reported 7 to 10 day shipping did not account for 9 to 12 days just to ship the order. Hoping I haven't made a mistake, will update if indeed it ships.

I ordered a table with a "3-5 day" delivery. After about 10 days, I called. The one that was in stock was already marked for someone else. After 18 days, i called back. Now it's "in port." I said I wanted to cancel the order, so I started a ticket. Their site says they will answer in 24-48 hours. After 72 business hours, I messaged again. Again, zero response. I then call again--Now, it's "been shipped" from the warehouse, but it can't be found. I finally told the guy I was going to notify AmEx and have the charge reversed (he told me I wasn't able to cancel if it had already been shipped). Finally, the next day I get a response saying it hadn't shipped and blamed it all on the manufacturer. I'm not sure what sort of shady business this is but stay away!