Sundial HomeReviews of sundialhome.com

Horrible company and horrible customer service. I purchase two expensive ceiling fans from them. I actually purchased something called "Priority Protection" from them which supposedly offered me greater protection in the event of a potential return. After they arrived, I had them installed, but they did not oscillate as advertised. I immediately tried to call their customer support line, but no one ever answers that line, EVER! i ALSO EMAILED THEIR CUSTOMER SERVICE DEPARTMENT, and then filled out a return request. They did reply to me and ask me to send them pictures of my fans as well as pictures of the boxes that they had arrived in. After I had done this, they got back to me the following day to say that they would not accept a return because the items had been "installed". I have repeatedly tried to get someone on the phone, but there is never an answer and no one has ever contacted me after requested a return call

This was the experience every consumer wants to have when purchasing via the web. I had a question…it was immediately answered. Shipping was extremely fast and the item is exactly what I wanted…and at a great price. The unit is solid and absolutely worth every dollar (seeing that the penny no longer exists). I WILL be back in the future. They have earned my business!

The table is beautiful. Great quality all around. Definitely recommend.

Beautiful pendants! Well packaged and delivered in a timely manner!

Got a great price and great delivery! I’m thoroughly enjoying the recliner. Exactly as pictured as well.

I was looking to freshen up my space w/some new chairs and came across these. Initially I saw them on a different website but google'd and saw Sundial had them cheaper. They are just what my space needed. I have them in a back room now as I'm waiting for all my new pieces to come in for the BIG REVEAL. I'M SO EXCITED!

Great selection of high quality products that are hard to find at a good price. Delivery might take a little longer, but always on time.

Update: their response is also a lie, the fan was delivered but I didn’t install it right away. I messaged them the next day after instillation, the fan broke down the next day, the fan was not even up for 24 hours. I had to wait for the handyman to install it. According to them handymen and contractors are not professionals. This company is a complete scam. Sold me a defected product not for outdoor use and I have evidence from two professional outside sources a contractor and Electritian and then refused to refund me or take the product back. Then they blocked me on the customer service page. Their return policy on applies if you install the product within 24 hours but they need it installed by a professional and if you want to send back a defected product it’s 30% restocking fee PLUS shipping. Based on their reply I also want to state that they closed my ticket and refuse to reopen it, but now they want me to call them?When I call customer service they tell me to write to the ticket but I’m unable to respond to a closed ticket. Their customer service also claimed that the manufacturer would pay for the inconvenience of hiring different people to keep fixing the fan as they sent me a new part but when I asked for that in writing they didn’t respond. I definitely wouldn’t support a company that does not take back defected products and if they do claim to restock they are putting back a defected product that they will sell to someone else who will have the same issue and they won’t take their product back. I hope they go out of business. They also have many claims filed against them at the BBB. Please read all before purchasing anything from them and maybe fill with the BBB so someday they can face a class action lawsuit or maybe don't make the same mistake I made ordering from them.