KATERYNA B.
Don't trust a company that doesn't stand behind their own product!!
Absolutely the worst. Sure, their product is okay—if you don’t mind paying a ridiculous amount and they don't list the seed oils. But the real kicker? Their customer service is horrible. So unhelpful. They make mistakes, but guess who pays for them? (Hint: Not them.) Once they ship your order, they basically ghost you—no refunds, just apologies that they can't do anything except offer you to donate the food and show proof and you will receive 50% back. They straight-up yanked $200 from my account without so much as a courtesy email. But here’s a fun fact they won’t tell you: If you refuse the package from the carrier, they have to refund you. So, pro tip—don’t just accept bad business practices. Return to sender, and return the headache right back to them. Thank you Kyle for the refund you guys are still horrible!!
Response from Sundays for DogsApr 5, 2025
Kateryna, thank you for bringing this to our attention. We're so sorry to hear you had such a poor experience with us. It’s clear we missed the mark, and we're relieved Kyle was able to find a solution for you. Your feedback is being shared with the right people so we can improve—not just our service, but how we develop and communicate policies more clearly. If there's anything else we can do to make this situation right, please don't hesitate to reach out.