sundaycitizen.coReviews of sundaycitizen.co

In September I purchased a comforter from Sunday Citizen. The comforter sheds “fuzz” balls all over my sheets, in the dryer, and on my clothing when I am making the bed. Initially, I thought it might just need to be washed, but after several washes it continues to shed. I have contacted sundaycitizen by text, email, phone, and get absolutely NO un-programmed answer. I actually spoke to a rep named Rick, who said he was one of the designers at the company, but he never got back with me. i have sent in pictures, video, but still no response. This is the most unethical service department I have every worked with. Do no use this company…if you have a complaint you will NEVER hear from them.

I waited over 45mins for live chat then received a message saying it was closing (it’s 10:30am!). I texted - no reply. I emailed - no reply! WTF!!

I purchased a comforter from Sunday Citizens which was a very easy process. It was delivered timely. However, when it was delivered it appeared to be opened as it was in a shopping bag that was so filthy I didn’t even want to touch it. The comforters are usually shipped in airtight seals, but this was not sealed leading me to think it was damaged or opened before arriving. I tried to contact Sunday Citizens, but there is no phone number to be found online. They state I can return it, but they will not cover shipping for returns. On top of all this, it was supposed to be a Christmas gift, which now I am not going to be able to give. I am so frustrated with their non-response and LACK of customer service!

Stop advertising products when you don't even have them in stock.

I returned a product could not lift did you receive. Should I pay or take off my credit card?

I’ve ordered several throws from Sunday Citizen in the past and they were excellent quality, worth the high cost, and have stood up in time. In July 2024 I ordered a comforter and two standard pillowcases. After two weeks I received no shipping information and reached out via email. All of a sudden I received a shipping confirmation saying all items were coming in one shipment Only received the comforter. Waited 5 days. Reached out to the email, tried to contact without ever being able to talk with a real person. Posted on their instagram about not receiving the pillowcases and asked how I get ahold a real person. The next thing I received was a text with shipping info. I think this company started out strong but either don’t really care and can’t handle orders. Very disappointed. I’m a bit embarrassed because I had, in the past, told many friends how great this company was although high priced, they were good. I will be hesitant to recommend them after this experience. They need to improve their shipping and customer service!

Buyer beware. I wish I was warned about this company before I purchased from them. I wanted to splurge and order their high end comforter to see what the hype was about. Within 6 months, my comforter’s threads started unraveling and the comforter itself started sagging horribly on all sides when draped on the bed, even after very careful launder care. I contacted customer service and while at first it seemed like they wanted to help, after a few exchanges they ghosted me. They told me they couldn’t find my order in their system and that it was “cancelled”. But I had an order number, an order confirmation, a receipt, a bank statement, and an actual product in my hands that proved to them that I purchased the product. Their customer service and operations are terrible. I am no longer getting assistance from them because of an internal system error on their end and I’m left with an unusable product that I spent hundreds of dollars on. It’s unfortunate that they have false advertisement and customer service that doesn’t back their brand and that they don’t treat their customers well. I so badly wanted to love this product. Now not only will I never purchase from them again, I will continue to spread the word to warn others not to purchase from them.

This company started spamming me. I never signed up for their newsletter. I asked them to cease but they continued. I complained they were acting contrary to GDPR laws but they ignored me. Avoid this company, they do not respect privacy or GDPR laws.