sundaycitizen.coReviews of sundaycitizen.co

Easy to navigate return with fast customer service (AI)

Ordered and going on two months. Horrible service, don’t communicate nor care for their customers in my opinion. Don’t buy into their social media hoopla.

I had two big orders that got messed up pretty bad…AND FIRST LET ME JUST SAY… I have bought so many blankets and just have placed so many orders over the years from Sunday Citizen and I have never had ONE issue. Not one. Unfortunately, during their busiest time and the time my immune system decided to fail me and I had Covid and the Flu(the Covid lasted 4 weeks.)… 2 of the biggest orders I have ever made with them got messed up. The customer service had to deal with me during this time and they should have been paid. This review isn’t enough. I do know that I was speaking to a lovely woman named Liz… I could have been talking to her the whole time.. I’m not sure but I am so grateful for Liz and the rest of Sunday Citizens customer service.

I placed an order 10 days ago for a matching set of top and pants. I got the top like 4 days later. No update on the pants- not even processed or shipped yet. If you reach out, you get some stupid AI answer with zero follow up. I like the top- but only bought it as an outfit- not to only get half of it! What the heck? Follow up: Wrote another email this time direct from the website and finally got a human response. They are completely sold out of the pants I purchased 10 days ago. Apologized that they did not let me know. At this point, I've already removed the tags to the matching top. Ugh.

Had to return something and was treated so kindly. Got an email expressing thanks for ordering and hope that I’d come back soon. Very impressive customer service.

Inconsistent policies. Their return policy is all over the place. I received an email on 1/11/2026 stating that you can try an item for 30 days and return for free. In fact, here is the exact verbiage "And just in case, remember you've got 30 days to fall in love, with free returns" But online in their FAQ, it says returns cost $8.99 but exchanges are free. If you attempt to do a return OR exchange, they charge you $8.99 regardless. Is there any leadership at this company paying attention to their vastly different policies all over the place? I'm currently talking to customer service and there is no service or help. Instead, they are making me a part of their investigation, asking me to send screenshots and emails sent and not addressing my issue as a customer trying to return/exchange items. Clearly, this company is very disorganized and there are internal issues. At this point, I don't know if I even want to exchange. I just want my money back and suggest you spare yourself the hassle. There are other companies like Barefoot Dreams that have just as cozy items, clear policies, and much better customer service.

cool products but they literally never have anything in stock. i’ve been trying to buy a sheet for like a year. no blankets/pillows in any normal colors.

Sunday Citizen has decent products but their customer service experience isn't worth shopping with them. I order christmas presents on December 5th and received an email that they would be delivered within 5-7 days. Today is 24 days later and I still don't have the items and was told today two of the 4 items I ordered are now sold out. This is the second time I have ordered from them in the last two months where I don't get my order. Their customer service doesn't care nor are they helpful at all.