sundaycitizen.coReviews of sundaycitizen.co

Response from sundaycitizen.coOct 19, 2026

Hi Chris, We are so sorry for the frustrating experience you had when checking in on your delivery timing. You are completely right that support should feel like genuine assistance and active problem-solving, rather than having policies repeated back to you when you are on a tight schedule. We previously reached out to request more details so our team could look into your specific delivery timeline and see what went wrong, but we haven't received a reply back yet. We would still love the opportunity to review your order and see how we can help. When you get a chance, please reply to our message or reach out directly to [email protected] with your order number so we can look into this for you. Thank you for sharing your honest feedback it truly helps us identify where our support processes need to improve.

Response from sundaycitizen.coOct 9, 2026

Hi Mary! Thank you for taking the time to share your feedback with us. We are glad that you enjoy the lightweight feel and soft texture of the fabric, but we are so sorry that the comforter is running too warm for you and isn't offering the full coverage you expected on your King bed! Getting a comfortable, cool night’s sleep—and the right drape over your mattress—is so important. We would love the opportunity to help make things right, whether that means guiding you toward a cooler option or helping you explore a return or exchange. Please reach out to our team at [email protected] with your order details so we can take care of you. Thank you again for your honest review!

Response from sundaycitizen.coOct 9, 2026

Hi Rande! Thank you so much for taking the time to leave such a sweet review! We couldn't agree more, Fhaye is truly fantastic! We are definitely passing your kind words along to her; knowing her quick responses, product knowledge, and warmth made such a great impression will absolutely make her day. Thank you for choosing Sunday Citizen, and have a cozy week ahead!

Response from sundaycitizen.coOct 6, 2026

Hi Tigris! While we're sorry the comforter wasn't the perfect fit for you, we are so glad to know our drop-off return process made things smooth and effortless! Making returns hassle-free is so important to us. We hope you'll give us another try in the future to find your perfect cozy match!

Response from sundaycitizen.coOct 6, 2026

Hi Sandra! Thank you so much for the fantastic review! We are thrilled that your order arrived quickly, that you're loving the bedding quality, and that the promotional gift brought a smile to your face. We truly appreciate your support and can't wait to welcome you back for your next purchase!

Response from sundaycitizen.coOct 6, 2026

Hi Tianna! Short, sweet, and made our day! Thank you so much for taking the time to leave a review. Providing exceptional support is our top priority, and we're so glad our team took great care of you. Have a wonderful and cozy week ahead!

Response from sundaycitizen.coOct 9, 2026

Hi Evelyne, We are so sincerely sorry for the frustration and repetitive responses! We completely understand how disappointing it was to feel like you were getting generic answers instead of a clear picture to help you plan. While production and shipping schedules prevent us from locking in an exact calendar date, our estimated restock timeframe for furniture pieces like the Lennox Ottoman in Beige is typically 4 to 6 months on average. We truly apologize that our team didn't share this general benchmark with you sooner. Since you're already signed up for back-in-stock alerts, you will be notified automatically as soon as it arrives. If that 4 to 6 month window is too long for your decorating timeline and you'd like help finding similar in-stock alternatives, please reach out to us directly at [email protected]—we would be happy to assist you!

Response from sundaycitizen.coOct 14, 2026

Hi Kimberly, We are so sincerely sorry for the frustration you experienced with the return labels, the automated replies, and the delay in confirming your return. You were completely right to expect clear communication and swift, human support when returning your chair and ottoman. We are glad Fhaye was able to step in and that your refund has now been processed in full. Most importantly, your experience highlighted areas where our workflow needed immediate attention. Thanks to your feedback, we have made internal process changes to significantly speed up return handling and refund turnaround times for all customers moving forward, while also improving how seamlessly our team steps in when automated support falls short. Thank you so much for your patience while we got this sorted for you, and thank you for helping us improve our customer experience. If you ever need anything else in the future, please don't hesitate to reach out!