Sundance CatalogReviews of sundancecatalog.com

Poor customer service. No refunds on products that were shipped damaged. Do not purchase from this store/company.

Beware - Sundance is really Sundance Living now, and has gone downhill! I ordered three dresses on Jun 14th and paid for two day shipping. When none of the dresses had arrived on June 19th - I inquired and found out that two of the dresses would arrive on June 24th, and one dress was backordered (that is supposed to be noted when you order an item, but it was not). The two dresses arrived on the 23rd, which was after the event I needed one of them for, and I contacted Sundance to send them back, unopened. I had to pay for return shipping, but I did get reimbursed for my initial shipping cost of $20. Sundance received the dresses on June 28th. Here it is July 11th, and I have just received reimbursement for the dresses I returned. Most companies will reimburse you, especially if it was their fault, within hours if not one or two days. My initial conversation with customer service was pleasant, and the person I dealt with was very understanding of my frustration at not receiving the dresses within the two-day timeframe. Since that time, however, customer service has been unhelpful at best. No compassion, no understanding, NO APOLOGY! Sundance used to be a quality place to order from. Their prices are high, and the items are worth it. After this debacle, I will not be ordering from the now “Sundance Living” again. I am extremely disappointed. And wait, there’s more… I received an email on June 24th stating that I had been issued a store credit due to the inconvenience. It's July 15th, and there’s no store credit in my account. Disappointment after disappointment. What is going on at Sundance Living? BTW, I asked if they were a drop shipper and was told that they used to be but have not done that in a few months. I honestly question that response due to the delay in my dresses initially. They sat in KS for two days before moving on toward CT, which then took three more days…..

I can’t believe this company has not been shut down. They steal your money by not informing you of out of stock items. Actually charge your credit card. Most reputable companies charge your card when item has shipped. DO NOT ORDER SO MUCH AS A TOOTHPICK FROM THIS COMPANY! God help you if you try and get a refund on anything at all.. once they get your money they basically refuse to give it back with dozens of excuses! They give new meaning to the word “ gaslighting”!

I’ve made many purchases of beautiful pieces from Sundance Catalog, including boots, earrings, belts, dresses and tops. In March, I purchased a belt, only to find out it was back ordered until June. It’s July now, and I still hadn’t received it. I logged onto my account, only to find my card was refunded for the belt (with no email or notification). Upon reading all these reviews, I guess I should be happy they refunded me. Still so disappointing.

Totally disgusted with their lack of customer service. I ordered a jacket and pants in March. Jacket never arrived even after several attempts to work with customer service. FINALLY in June, received a note that the item was unavailable and I’d get a Sundance credit. I don’t want that!! The pants were too small- I ordered a larger size and they are smaller than the first pair! Ugh! Avoid!!!!

Also purchased three identical items for gifts. They did not say final sale. There was no option for returning so I called and they said nothing was returnable, starting June 1st. I asked three times and she said that items that are regular price are no longer returnable too. I have been shopping at Sundance for years, this was definitely my last purchase!,

I placed an order on 5/14/25. Tracking stopped dead on 6/2/25 in the midwest. (I’m west coast). I began using the live chat to enquire about the order. I was told to give it some time. Contacted again through email with no responses. Contacted on 6/24/25 and was told that the order was returned to their warehouse and they asked if I wanted to reorder. (What would have happened if I hadn’t contacted them? )- I asked for a refund and they said that they were processing it, and it would take 7-10 days. I waited 7 days - no refund. I contact them again on live chat and they state that it will take 10 days to get to me. Two weeks go by and I contact them today by live chat and was told that they haven’t processed it like was previously stated. I asked why the customer service would previously tell me that it was processed on 6/21 if it was not true. The customer service person was absolutely not helpful and told me it was not processed. WTH? I filed a dispute with my bank and hope to get back the $308.39 that way. I had placed an order to replace the coat that was never delivered. They sent the wrong size and the ordeal to return it is not worth it. These were my first times ordering from this company and will be the last time. Never ever again.

Order was placed for two items only received one, with no delivery status for second item. Have made three attempts to contact Company but no response. Purchased through SHOP also no help. Would recommend shoppers reconsider using either one of these companies. While Sundance can have quality products their customer service is lacking. And while SHOP can conveniently take your money they cannot help getting it back. Also, SHOP is connected to Affirm, so just be aware of risks when using any of the services.