Sun Country AirlinesReviews of suncountry.com

In 2019 I scheduled two trips with Sun Country to take place in 2020. One was to Fort Meyer the other to Denver Colorado. I booked for Six passengers. The total came to almost $5000.00. Then Covid hit. The Denver wedding got postponed and since my 85 year old Father in Law was traveling with us we did not want to take the risk. I called to cancel well in advance and was told I would only be allowed to get vouchers because I was cancelling. So I've played their game since then. We made it to the wedding in 2021. I still had $2800.00 dollars in vouchers. The Florida trip got cancelled so I booked a 40th anniversary Hawaii trip for August of this year. Sun Country shut down flying to Hawaii and now they say they will only give me vouchers again because that was my original form of payment. Customer Service or Care is non-existent. They cancelled the flight but now that the shoe is on the other foot they change the rules to their advantage. Update: I wrote this review on 4/20 and on 4/22 my money was credited back to my credit card. Thanks SC for doing the right thing.

Over 2 months ago i booked 6 plane tickets/package to Hawaii for a family dreamed vacation. 2 months to our vacation i get an email saying our reservation was cancelled without notice and that i will get a refund. This is very upsetting because now i can't get a plane ticket for the same amount i paid for. Tickets now are 3x more the amount i paid for 2 months ago. I called them and they said there was nothing they could do to help me. They said they cancelled the reservations due to Pilots shortage, really. To me that in an internal problem. This is more upsetting and emotional because this was a way to reward my kids for graduating 5th and 8th grade. Now i can't afford to buy other tickets and will loose other tour packages i had bought for them due to they are not refundable. Never booked through this Airline, they don't take responsibility for their actions. Our vacation is ruined because of them.

This company is awful. I wish that someone would pull their landing permits. I booked a flight with them to North Carolina for a long weekend trip two months in advance. Two weeks in advance, they cancelled my return flight and moved everyone to the following day. Although they claimed that they sent out an email notifying all passengers of this change, they did not. I dug through all my inboxes and spam folders, and the only emails I have from them state my itinerary for my original flight. My outgoing flight was delayed 5 different times. When I went to check the status the day of my returning flight I learned that they had changed my return date to the following day. I had to be back for an important meeting, so I ended up having to drive the 15 hours home. When I got home at midnight 24 hours later than I should, I was still receiving delay notifications from their flight home, which had not even departed yet. Whenever I tried to call their general customer service number, it stated, "All lines are busy." Finally, by calling their group booking number, I was able to be transferred to customer service. At which time, they refunded my return flight, but refused to refund my outgoing flight, due to that fact that I had already taken it. I asked to be transferred to a supervisor and told him this was not right because I never would have taken the outgoing flight if I knew they wouldn't get me home on time. I warned him that I would make a complaint to the BBB if he did not remedy this. He said that he as unable to help me, and that as the liaison for Sun Country's BBB affairs, I would receive the same response here. Sun Country has 0 integrity. I know it's cheap, but DO NOT FLY SUN COUNTRY. You might as well drive.

Booked a flight during COVID. Even purchased insurance due to pandemic. Got infected and could not cancel my flight because no one would answer the phone. Tried online for a few days and could never get to the cancelation portion of the site. Terrible customer Service, Non-Existing! The let you leave a name and number so they can call back, but that never occured after two attemps. The folks are terrible and will never consider using them again.

I booked a flight to a friends wedding in 2019 as part of a google search, atx to cancun. Google suggested delta and sun country airlines as the best "deal" to acquire. I understood booking with sun country air meant I needed to have plans and couldn't cancel after 24 hrs...then, the pandemic. The world shut down, flights were canceled, 90% of airlines (including delta) refunded my purchase. Sun Country, not only did not refund my ticket, but made me book a ticket from MN to FT meyers and told me to call back to change later "voucher"Really? (i look up flights in 2021 for october to cancun)... NOTHING. No flights going out of dfw, houston, atx, nashville, detroit anything. Not even returning flights anywhere! This airline is holding 222$ of mine hostage.They new if they held it for a year, that my bank/debit card had a 90 day limit to cancel/request my refund back...and by telling me i could have this voucher, they made it seem like I could use it to book my flight. I was scammed. NEVER USE THEM. Pay more- It'll be worth it for peace of mind

We we’re flying back home from Vegas to Minneapolis. Originally we we’re on frontier but they overbooked our flight. So we had to scramble to find another flight thankfully sun country was there. There we’re very helpfully and even let us go on the 4:30 flight instead of the 6:30 with no extra charge. Great airline.

Customer service is snotty, and patronizing.

Hassle-free refund during Corona. I would recommend SunCountry to all!