Sun Coast Sciences LLCReviews of suncoastsciences.com

Response from Sun Coast Sciences LLCSep 14, 2026

Thank you so much for sharing this! We’re glad our team was able to respond quickly and make the cancellation easy for you. We completely understand wanting to give the product some time before investing in another order, and we’re happy to hear it’s working well for you so far. We’ll be here whenever you’re ready for your next order!

Response from Sun Coast Sciences LLCSep 14, 2026

Thank you for sharing! We’re so glad you’re loving how it feels on your skin. It’s still early, so give it a little time and stay consistent with your routine. We hope you’ll start noticing results as you continue using it!

Response from Sun Coast Sciences LLCSep 21, 2026

Thank you so much for taking the time to share your experience — truly. We’re so sorry for the frustration and confusion you went through. We never want any customer to feel stuck, unheard, or like they’re going in circles, and I completely understand why this felt so upsetting. We sincerely apologize for the runaround you experienced while trying to get this resolved. Our AI assistant did respond initially, but when there was a delay in follow-up, it lost context, which added to the confusion. That being said, your experience with our AI assistant didn’t come together the way it should have. We completely understand how receiving messages without clear continuity would feel frustrating. That’s on us, and we’re actively working on improving how these systems work together so this feels seamless moving forward. You were right to expect our 365-day money-back guarantee to be honored, and we take responsibility for this request not being handled the way it should have been. We’ve gone ahead and issued a full refund for your Hydrate Restore Total Face Cleanser, and we’ve also arranged for a prepaid return label so you can return the product at no cost to you. We’re especially sorry that it took multiple attempts to get the help you needed. We understand how upsetting that must have been, particularly after experiencing a reaction to the product. Suzanne, we truly appreciate you bringing this to our attention. We hope this resolution helps make things right, and we really appreciate the opportunity we had to speak with you personally and resolve this matter to your satisfaction. Thank you for your patience. We are committed to restoring your confidence in us.

Response from Sun Coast Sciences LLCSep 15, 2026

Thank you for sharing your experience and for taking the time to order directly from Sun Coast Sciences. We’re so glad you reached out to us and are continuing with Total Package Serum. Unfortunately, counterfeit versions of Total Package Serum have been sold by unauthorized sellers. However, Sun Coast Sciences does have an official Amazon store as well! If you prefer purchasing through Amazon, you can always contact our team, and we’ll provide you with the correct link to our official Amazon store so you can be confident you’re receiving an authentic product. There is also another reason you may notice a difference between the product you previously purchased and the one you recently received. We recently introduced an improved Total Package Serum formula. After selling more than one million bottles and listening closely to feedback from our customers, we intentionally elevated the formula while keeping the same world-class ingredients and age-defying benefits our customers know and trust. The new version has a silkier texture, spreads more smoothly and evenly, absorbs more readily into the skin, and has a light, refreshing citrus scent from natural extracts. We’ve received very positive feedback on the updated formula, including from many longtime customers who tell us they now prefer the new version! We hope this helps, Juanita. We’re grateful for your trust in Sun Coast Sciences, and we hope you continue enjoying your Total Package Serum!

Response from Sun Coast Sciences LLCSep 14, 2026

Thank you so much for sharing this! We’re thrilled to hear how great your skin looks and feels after four months, and that your makeup is going on more smoothly too. It means so much to know that at almost 64, you’re feeling this good about your skin. We’re so happy to have you with us and appreciate you continuing to choose Sun Coast Sciences!

Response from Sun Coast Sciences LLCSep 12, 2026

That’s wonderful to hear! We’re so glad you’re enjoying how our product feels on your skin and are already noticing a difference. Thank you for giving Sun Coast Sciences a try and for sharing your experience with us!

Response from Sun Coast Sciences LLCSep 12, 2026

Welcome! Two days is just the beginning, and we’re so excited for you to get started. We hope your Protocol Review Appointment today is helpful and gives you a better understanding of the products and what to expect. Thanks for giving Sun Coast Sciences a try, and we can’t wait to hear how your journey to improved health goes!

Response from Sun Coast Sciences LLCSep 8, 2026

Thank you so much for sharing such a thoughtful review! We’re thrilled to hear that after nearly a year of using the Total Package Serum, you’ve noticed such a difference in the smoothness of your skin and a reduction in fine lines and wrinkles. And we’re especially happy to hear that Ting and Sheridan took such great care of you and resolved the issue so quickly. We’ll be sure to pass along your kind words to both of them! Thank you for trusting Sun Coast Sciences—we hope you love our Total Night Cream just as much!