Sally
Beware of Sun Coast Sciences LLC
Beware of Sun Coast Sciences LLC. I was ignorant enough to watch a seemingly endless video online. If a product seems too good to be true, than listen to your gut. I was billed immediately after placing what I THOUGHT was three bottles of face serum. What I received was NINE bottles of a product called Derma Bright MD The Dark Spot Diminisher. THAT IS NOT WHAT I ORDERED! I've been billed twice in the amounts of $113.59 and $148.87 AND by looking online that the company has an auto-debit "subscription" that will bill me monthly. This company offers a 365 Day Guarantee. I'll be returning the product on my dime but I have to jump through multiple hoops with 2 pages of instruction to follow, then after doing all of that, I must contact the company with the tracking number and the refund MIGHT be processed in a minimum of SIX WEEKS. I did manage to cancel the subscription (I hope) on the Sun Coast Sciences website. I wanted to speak to a human customer service representative and have been on hold for 50 minutes. BUYER BEWARE OF SUN COAST SCIENCES LLC!
Response from Sun Coast Sciences LLCOct 22, 2026
Thank you for sharing your feedback. We’re truly sorry for the frustration and confusion you experienced with your order, and we appreciate the opportunity to address your concerns. We understand that our video presentation can feel lengthy. It’s designed to give Dr. Rosenberg time to explain the science behind our formulas, the research that goes into them, and the results customers have experienced. However, we recognize that some customers prefer a quicker overview. You can also visit our website directly to explore our products or find quick answers in the FAQ section of our Support page. Regarding the nine bottles of DermaBright MD you received, it’s possible that an optional add-on offer was presented after your initial purchase. These offers allow customers to purchase additional products at a discounted price and are combined with the original order for shipment. We understand how confusing this could be if you weren’t expecting the additional items, and we’re sorry for the concern this caused. We also apologize if our subscription options weren’t as clear as they should have been. Customers can choose between a one-time purchase and a subscription during checkout, and subscriptions can be managed, paused, or canceled through their secure customer account or with assistance from our support team. We understand that unexpected recurring charges can be concerning, and we’re glad you were able to access the cancellation option. We care deeply about having a return process that’s clear and easy to navigate. Our return policy is straightforward and applied consistently: customers are always eligible for a refund on every bottle they return, and our team is here to support that process every step of the way. We know paying for return shipping can feel like an inconvenience. Since we provide free shipping on all outgoing orders, customers are responsible for return shipping if they choose to send products back. To help make things easier, we often offer no-return solutions, such as partial refunds or store credit, for customers who would rather avoid the hassle of shipping an item back. If a customer prefers a refund instead, that's absolutely an option as well, and we honor that. When customers provide return tracking (proof of return shipment), their refund is processed right away. If return tracking isn’t provided, the refund is processed once the warehouse receives and logs the return, which can take anywhere from a few days to weeks, depending on staffing and volume. For reference, these details are outlined in the return instructions available inside the customer account when setting up a return. Finally, we sincerely apologize for the 50-minute hold time. Our team has been experiencing higher-than-usual call volumes, but we recognize how frustrating it is to wait so long when you need help resolving an order concern. We’re genuinely sorry this experience left you feeling frustrated and unheard. We would truly appreciate the opportunity to review your account and make this right. Unfortunately, we're unable to locate your account from your review alone. If you're willing to share the email address or phone number used when placing your order through Trustpilot's private messaging feature, we'll be able to investigate thoroughly, determine what occurred, and most importantly, we’d love the chance to work with you directly to make things right. Our support team is dedicated to working with you to find a resolution as quickly as possible. We take experiences like yours very seriously because our goal is always to provide exceptional products backed by responsive, caring customer service. We hope you'll give us the opportunity to restore your confidence in us.