Sun Coast Sciences LLCReviews of suncoastsciences.com

Response from Sun Coast Sciences LLCJul 1, 2026

Thank you so much for your fantastic review! We're delighted to hear that your skin and forehead are looking smoother, your lines appear softer, and that you're loving the scent of Total Package Serum, too. Knowing you're enjoying both the results and the experience means so much to us. We truly appreciate your support and hope you continue to love your skincare journey with us!

Response from Sun Coast Sciences LLCJul 1, 2026

Thank you so much for sharing your wonderful experience! What an incredible compliment to receive! It's always rewarding to know you're feeling confident and looking your best. Thank you for your support, and we truly appreciate you taking the time to leave us such a lovely review!

Response from Sun Coast Sciences LLCJun 30, 2026

Thank you for sharing your feedback, Alexandra. We're truly sorry to hear that our Total Package Serum didn't meet your expectations. We understand how disappointing it is when a product doesn't deliver the results you were hoping for, especially when you were looking forward to visible improvements. We'd love the opportunity to make this right. If you reach out to us directly, our team will be happy to assist you and discuss the options available to help ensure you're satisfied with your experience. Your satisfaction is important to us, and we'd appreciate the chance to work closely with you and find a solution that works for you. Thank you again for your honest review, and we hope to hear from you soon.

Response from Sun Coast Sciences LLCJun 30, 2026

Thank you for your review! We're so glad to hear that our text support made resolving your billing issue quick and easy. Providing a smooth and convenient experience is important to us, and we're happy we could help. We appreciate you taking the time to share your feedback and thank you for choosing us!

Response from Sun Coast Sciences LLCJun 30, 2026

Thank you for taking the time to share your experience, Cynthia. We're truly sorry that your experience with us fell short of your expectations. We understand how frustrating it is to receive an order you believed had been canceled, and we're sorry for the confusion and disappointment this caused. We also understand that subscriptions can feel unexpected. Our subscription program is always optional, and customers can choose either a one-time purchase or a subscription during checkout. That said, we recognize it's easy to miss this when placing an order, and we're sorry if this wasn't as clear as it should have been. Customers can update, pause, or cancel their subscription at any time through their secure customer account or by reaching out to our support team for assistance. Because we work hard to process and ship orders as quickly as possible, there are times when an order has already entered fulfillment before a cancellation request is received. While we're sorry this happened in your case, we want to reassure you that every purchase is still covered by our 365-day satisfaction guarantee, so you're never stuck with a product you don't want. We're also sorry to hear you didn't see the results you were hoping for. We know how disappointing that can be, and we understand your frustration. Regarding the return process, we know paying for return shipping can feel like an inconvenience. Since we provide free shipping on all outgoing orders, customers are responsible for return shipping if they choose to send products back. To help make things easier, we often offer no-return solutions, such as partial refunds or store credit, for customers who would rather avoid the hassle of shipping an item back. If a customer prefers a refund instead, that's absolutely an option as well. Once return tracking is provided, we issue the refund right away. If tracking isn't available, the refund is processed as soon as the return is received and checked in by our warehouse. Cynthia, we're genuinely sorry this was your experience. We'd truly appreciate the opportunity to make things right. If you reach out to us directly, our team will be happy to review your account, answer any remaining questions, and work with you to find the solution that leaves you feeling completely satisfied. Your happiness means a great deal to us, and we'd love the chance to restore your confidence in Sun Coast Sciences.

Response from Sun Coast Sciences LLCJun 29, 2026

Thanks so much for sharing your experience! It’s great to hear you’re already enjoying the product. You’re still early in the process, so it’s completely normal for results to build gradually over time. We really appreciate you giving it a fair try, and we’re here if you ever have any questions or need a hand along the way. Looking forward to hearing how things continue to go for you!

Response from Sun Coast Sciences LLCJun 29, 2026

Thank you for your feedback! We’re glad to hear you’re finding it easy to use—that’s an important part of any routine. We understand it’s still early days for results, and we really appreciate you taking the time to share your first impressions. We hope you continue your journey with us and start to see the benefits over time. Thanks again for giving Sun Coast Sciences products a try!

Response from Sun Coast Sciences LLCJun 29, 2026

Thank you so much for sharing this—your message truly made our day. It means a great deal to hear that you’ve been using Total Package Serum for so many years and are still loving the results. We’re honored to be part of your routine. We especially appreciate you taking the time to write this at 80 years young—that kind of loyalty and kind words are incredibly special to us. Thank you for your trust and support over the years, and we’re so happy to continue this journey with you.