Sunber HairSunber Hair-100% Virgin Human Hair Weave & Human Hair Wigs
Sunber Hair (sunberhair.com) has 584 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Hair Care & Styling · Istanbul, Turkey, Florida
Excellent
Hair Care & Styling · Worcester, Massachusetts
Excellent
Hair Care & Styling
Excellent
Hair Care & Styling
Excellent
584 approved reviews, newest moderated first
Tiana G.
Sunber is top-notch. Tons of selections and the hair quality is unmatched. Super soft and minimal shedding. I'm able to wear the wigs for months. I always find what I'm looking for surfing through the website here. Forever Customer.
Teisha C.
Don’t waste $ with this company! They advertise wigs and reviews and when you get the hair it looks nothing like it. They spam your email with deals and advertisements at least follow through and have good product.
Response from Sunber HairOct 11, 2024
Hi, Trisha, we are so sorry to hear such bad experience you had, we just talked through phone call, you said you were misled by the reviews from our other customers. We are so sorry for that inconvenience because sometimes our customer could upload wrong picture, but we have no right to change or remove their review, so we are truly sorry for this inconvenience. And pls trust that we never wanted such thing happened to you. And for the body wave wig you received, if you don’t like the hair, returning policy support you to return. But the phone call was shut down just now, so we can talk by email directly. So we can fix the problem asap If you have any other question, pls let us know, our specialized service customer will talk with you directly. Millions of kisses and good wishes!!
Tanisha G.
Great customer service.Shop
teriana
very fast delivery, very recommended!
Bah plus T.
I WILL NEVER BUY WIGS FROM ANYONE OTHER THEN SUNBER❤️❤️❤️❤️❤️❤️❤️ MY HAIR LOOKS GORGEOUS EVEN WHEN I FIRST WAKE UP!!! You get exactly what they advertise!!!! They send lots of emails but I don’t care lol. BEST WIGS EVER!!!! I have ordered from everyone, and they’re all overpriced and fraudulent! SUNBER GETS 5 STARS❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
KIM T.
UPDATE: As of 9/6/24, I received a phone call from a representative at Sunber to find a way to resolve this issue. I agreed to modify my review since I was informed that 4 of the seven wigs I paid for and didn't receive would be re-shipped out since I am a loyal customer. I don't understand, if they know I am a loyal customer why make me go through all these hoops? I am taking a loss on my hard-earned money and still unhappy about that. In the past, which is rare, if I ordered something and didn't get it from a company and informed them, they reissued it with no problem. In my opinion, Sunber's lengthy process for issues for loyal customers needs to improve. I was told they are also losing money by reshipping when they are a business that makes way more money than I do in a year or lifetime. I am unhappy with receiving 4 out of the seven wigs I paid for. I am losing much more than Sunber Hair....... Once I receive my replacement wigs, I am not told which ones they will be; I will modify this review then. I usually don't have many issues with my Sunber orders, and I was surprised at the difficulty in resolving this matter. I ordered wigs from different companies, and I felt Sunber was an excellent choice since I like their wigs. I ordered close to or over $1000.00. Due to my having to order from different wig companies and having a hectic life, I didn't notice that some of my packages were missing. They stated it was left in a parcel, and FedEx delivered two. I have yet to find either of these packages. I will take that loss for last year's 12/23 order. I don't have any emails for these two specific missing orders, like the ones I received when my previous Sunber orders were delivered. I tried reaching out and got some cryptic emails and text messages from customer service, but I need help finding answers. They confused me more. I gave all the case # from complaints I filed with FedEx and USPS, and they refused to replace my order, although it was supposed to be insured. They may lose me as a customer because of my missing wigs and cannot resolve them quickly. I emailed a complaint and got an answer back. I will update again when they show Good Faith for Customers, and I receive my replacement order. Please note, I am not stating that it is Sunber fault I didn't receive them, they provided proof of delivery, my point is it appears someone stoled my packages since no one seems to know including me, what happened. I do appreciate Sunber finally reaching out to me to resolve this. I hate having to lose my money to any million-dollar company.
Response from Sunber HairSep 6, 2024
Hi, Kim, we are so sorry to hear that, we checked your these two orders, because the hairs were available in different warehouses, so we shipped them separately. That’s why the status of order shows “unfulfilled”. And we indeed shipped the hairs to you with USPS or FedEx, if you want label to prove, we can send by email. We indeed cherish you as our customer, pls trust that we didn't mean such thing heppened to you And the email with the shipping information was sent to you automatically when the package was shipped out. But we want to know is there something wrong that you didn’t receive the email message? By the way, the email you left us is this one: ki*********[email protected], could you pls confirm is it correct? And we do want to fix the problem for you whatever there is anything wrong, so our specialized service customer will contact you later, we can just talk by email. And please take our sincerest apology, we never meant to upset you in such way! If possible, please give us another chance, we will solve the problem you had! Sunber warmest wishes you good luck, good health, and good cheer.
Jessica D.
Good hair quality
FIONA
The fast response when I sent them the proof and it was handled in days. On top of that the hair is amazing, as an amateur wig wearer I was caught off guard when on vacation someone asked for the hair link . Of course I plugged them and happy to know there will be another happy client.