Yaya S.
DO NOT BE FOOLED
DO NOT BE FOOLED There are better companies out there with better products and better customer service. When I first received my lace, I was very impressed in which I originally left a positive review, but after day 9, I noticed that the front of the lace begin to bald. I contacted the company informing them of this matter. In which it takes days to get a responses then to only be offered a $20.00 refund and instructed to move my part. I am 11 days into having this unit and cannot even wear it due to the whole front being bald. and I’m only offered $20.00 and advise.This is not a company standing behind their product and to me this is not good quality for the hair to be falling out after 10 days. Please be cautious!
Response from Sunber HairFeb 5, 2025
Hi, Yaya, we are so sorry to hear that, but our hair is 100% human hair. We can promise what we sent to our customer all have great quality. And we indeed thanks for choosing our brand and we do feel sorry that the wig’s quality didn’t meet your expectation, which we didn’t expect. And we should be shamed about that our service didn’t meet your expected, but please trust that we never meant to upset you in such way. Please take our sincerest apology for that we can’t find your order by your name “Yaya Stylez”. If possible, can we know what is your order number? Or you can leave your full name or email address here, our specialized service customer will talk with you directly to help you out asap. Sunber warmest wishes you good luck, good health, and good cheer.



