SummersaltReviews of summersalt.com

Don't get full or purchase anything from this company. I happened to purchase $300 with three items that have to be exchanged or returned due to the larger size: -two different sizes of bathing suites as you never know how they will fit. Upon arrival, I found out that chosen design is a bit too heavy (as it is double-sided + bow >>> looks great but simply too heavy)+ it doesn't fit me as desired (looks big on me) + you can see the inside layer seams. Overall, great idea and material, but I would rather return it. Well, not so fast!!! Exchange only!!! Now I realized, I am stuck with two bathing suits that I don't like. - meanwhile, the third item that was slightly large as well got sold out of the smaller size for the exchange. I invested almost $300 in their products and got nothing for it, but headaches and unwanted items. But wait it gets better >>> when you are going to exchange for something else >>> they don't give you the option to check the size of the items that you exchanging for (I can see the next disaster happening). Interesting fact, I opened another page and started a new cart >>> guess what, size that I was looking for is available there for purchase and is on sale. How is it possible??? By the way, they sell their products on Amazon with exchanges and returns. So, it's okay to run over and push products onto a customer, but they can't dictate their policies to big companies such as Amazon. Extremely disappointed, even more, disappointed to find out that their head coder is located in my town. Do not buy anything from this company >>> they have to fix their act and do right by the customers.

Totally dissatisfied with your return process. You guys act like a mom and pop shop. So I have to send this back and hopefully it’s in stock when you get it back. If it’s not you better refund me if you wanna learn with customer service is try Amazon. I can’t believe you want to charge my credit card again for the replacement order and then wait to get the other one back for credit. You guys really don’t know what you’re doing a business.

There is no customer service other than email. Not even chat, which is bizarre. Trying to exchange - have to do store credit only due to sale - and I am supposed to have an email with the code once the return package is on it's way. I have no credit and may have to wait three days for an email response. Meanwhile the items sitting in my cart may sell out. I almost considered buying them anyway, but I don't want to go through this again. It shouldn't be this complicated to return or exchange an item.

Comfy, stylish loungewear but the black faded very quickly. I only wear now as a last resort.

The company was impossible to get in touch with--no humans available. It was impossible to complete the exchange of my purchase for the same items in a different size.

I wanted to give the brand a try as they have such unique styles that I haven't seen anywhere else. I followed the size chart as it was my first time ordering from this company and even sized down as recommended but the swimsuit was still too loose on me and didn't offer any kind of support. For some reason they don't offer exchanges for international orders so the only thing I could do was send it back and pay the shipping fee which I knew about going into this, I've read their return conditions. The shipping was fast and they returned my money soon after accepting the parcel. I also have to say the swimsuit did look like the pictures and the fabric seemed nice quality but I think I'll stick to local brands next time, their sizing is all off and I don't want to spend this much money on shipping if I can't be sure the item will fit.

Can't even get a response after they sent me the wrong item. It's completely unacceptable.

I ordered two costumes from Summersalt and loved the designs but stupidly hadn’t noticed that their sizes are US and not UK so both were too big. It was frustrating to learn that they don’t offer exchanges on international orders, but I returned the costumes (paying for postage) and was refunded without any trouble. I reordered a costume in the correct size and love it.