SummersaltReviews of summersalt.com

They do not send you your money back when you return an item! Such terrible customer service. BE BETTER AT YOUR JOB!

Have had nothing but positive experiences and interactions with Summersalt. I don't leave reviews unless I've had an exceptionally good or bad experience; in this case, it's definitely the former. Was surprised to see the poor reviews-- they must've gotten their act together since? Customer service was extremely helpful in finding a size, and tremendous when a I had a few shipping problems (responsive, quick to go the extra mile even though the problems were on the end of the shipping service). Items I've purchased so far have been high quality, especially given the relatively low prices to other higher-end swim/activewear retailers. Plus, returns are free for U.S. based customers.

I have attempted to return a pair of pants and it is a joke. I was sent in a circle of emails and to no avail, Will not order from them again

I wish I had seen trust pilot before ordering! The reviews on their website must be very curated!! I found sizing ran large, so now I have paid 30 pounds for shipping and return and have no swimsuit... Love all the colours and the swimsuits look cute on the website, but not worth the risk of shipping internationally. This was a reminder to always shop local or companies with free shipping & returns!

I ordered a 2T swimsuit for my daughter, and when it showed up, it barely even fit her now (she is only in size 6-12 months currently). I left a review to give other shoppers a heads up and the review was deleted after posting. I returned the swimsuit but still ate $8 in shipping costs. Would not recommend buying for kids here.

Ordered two shirts from them. One said “Cotton,Linen” on its website, it came to be 35% cotton and 65 polyester, cheap looking; the other one listed as “cotton blend” came to be 100% polyester.

To this day, none of my questions have been answered. When I asked questions before purchasing, I received responses (3x) within hours I hope Iget my money back-$400: *Update: Received a full and prompt refund after contacting the CEO. She was very nice and apologetic. My questions still went unanswered which is not on her; after being ignored multiple times and not having my questions answered, I told her I was done with her company and no longer wanted to work with them. I experienced incompetence and rushed service when I was finally responded to. Just to turn around and be ignored again.

I was not impressed with the quality of manufacture on one of the two bathing suits I ordered. There were no pads at the chest area and the material was very thin. For the price, I expected a better product at 99 USD. For the other one, while it had structure and padding, the fit was all wrong and I just returned it. I have not heard back or received my refund yet but hope to see that shortly. I will update my review once that has been processed.