SummersaltReviews of summersalt.com

I purchased a swimsuit which was super cute and flattering but the color faded in white splotches after only a couple of wears (I wore it mostly in the pool, so could be from the chlorine). The initial customer service rep was responsive but not helpful and did not stand by the quality of the product (they pointed me to the FAQs about suit care and offered a 20% discount). It took a few email exchanges to get to someone who was actually willing to replace the suit. The reviews for this suit point to a similar issue so what I experienced was clearly not an isolated incident.

Here we are in 2025 and another e.commerce business is a sad joke. BEWARE. A few things to save someone else a headache ... 1 - Misleading Shipping Times: no point in paying $ for 2-Day shipping (they sent it DHL and it will still take over a week and then transferred to USPS to deliver - you have a better chance of winning the lottery then getting your suit/s). JOKE. We will be gone and back from vacation by then. 2 - No Customer Service Availability: IF you at all want to ask about (#1) this is your response and you can only email them "We typically respond within 4 business days.” Just come out and say ... we don't care about you and give us 4-days for YOU to forget about it and buy your vacation suit from Amazon. 3 - Poor Communication on processes: here is some more fine print ... "Orders placed over the weekend will be processed by our fulfillment center as soon as possible on the following business day, but may require up to 14 business days to process. Please note that delivery time begins when the package is picked up by the carrier, not when the shipping label is created." ... 14-day catchall + another week to ship for a 2-Day?? what kind of ridiculous e.commerce businesses is going on here. Really cute marketing with a lot of photoshop but a misleading disaster behind the scenes.

Took two full months to show up. Paid $95 for a sweater that is in no way worth more than $30. Massive failure. Wow.

Ludicrously long processing times. Placed my order on 30/9 and is now 3rd November and still hasn't shipped - over a month to put a pair of swimmers in an envelope... holiday over before the swimmers arrive. Reached out to customer service and they offered a $20 discount - useless as will never use company again. Asked to cancel order/refund as delivery not in time frames specified and they are now just completely ignoring me. Horrific customer service - do not use. Also do not trust the on-site reviews as they pick and chose what they want to post... My review with a one star certainly hasn't made the list

Would give a zero if I could, 3 months and still no product. I have reached out to customer service 8 times with no response other than codes for 10% next time. There will be no next time, filled complaint with BBB. Deceptive company.

Ordered on 9/24 and it’s now 10/20, and my order still hasn’t shipped. I have contacted customer service twice. They gave me free shipping and $20 off. I didn’t want the discount- I want my swimwear! I asked for them to cancel my order and they claim it’s been fulfilled, they are having issues with shipping. Well regardless they have lost this long time customer and my credit card company is taking care of getting my funds back

I placed an order with Summersalt on September 25th and still hadn’t received any tracking information three weeks later. Despite multiple follow-ups, I was repeatedly told my order was “packaged and prepared to ship” and that tracking would come “soon.” That message was sent over a week ago — and still nothing. When I asked to cancel, they said it was “too late,” yet the order clearly hadn’t shipped. It’s frustrating that a U.S.-based company can’t fulfill a single bathing suit order in a reasonable timeframe or communicate transparently. I was eventually refunded the shipping cost, but not the order itself — even after three requests. I would not recommend ordering from Summersalt unless you’re prepared to wait weeks and probably never receive your order.

I tried to order a bathing suit top and I asked that it be expedited. Not only has the order not shipped but I cannot get in touch with any person at the company.