SuitsdirectReviews of suitsdirect.com

Derek at Suits Direct in Merry Hill was fantastic he was so helpful and friendly from the moment we entered the store. He showed us some options then let us have a look around, so our son could decide what colour and style he liked. When we were ready he gave us the help we needed and he found the perfect size. Our son then tried on the suit which he loved and we found the perfect suit in no time at all. Derek even suggested some colours of accessories (eg shoes, belt etc) that would go nicely with the suit. It was such a great experience from start to finish. On this occasion we were shopping for a suit for our son’s Prom. Thank you so much Derek for your advice, help and expertise.

Derrick at the Merry Hill Centre branch was a great help to find a suit. Excellent customer service and good suggestions for style and fit. Would recommend. I was able to text the staff to he next day to confirm pick up.

Terrible service at the Bluewater shop. Was looking for a tuxedo jacket. Was served by an employee and chose a jacket for a ticket price of £125. She then suggested we join the mailing list so that we could make use of a 15% discount. Great news for me as I am shopping on a budget. I had no reason to question her as she works there after all! The code didn't come through so she said she would reserve the jacket (which she did) and I could come back later once the code had arrived and that if it hadn't arrived she would apply her staff 10% discount (hurray). Went back after I'd seen a film which I'd booked. It was boxing day so the shop was shutting at 7pm. The employee who served me had gone home but the jacket was there reserved with my name on it. When I tried to explain to the other employee what we had agreed he said the 15% discount was just for orders online .. but he said he would apply the 10% (after much knashing of teeth). When he scanned the ticket (attached shop style) to the jacket it came up with £149 as the price. The ticket was for the right item, emblazened with the right brand, right size and a large £125. He looked confused. He said I'll speak to my manager. He rang his manager (who was off duty) from a corner of the shop away from me. Long and short he wasn't able to give me the item for the price on the actual ticket and he also wasn't going to give me the discount guaranteed by the previous employee. The discount you could maybe argue against .. but an item officially priced and reserved then changing price and ths customer being told they'd pay the "incorrect" correct price is unacceptable. Thanks for the terrible service and the complete waste of time for a jacket I needed for the following day. It's time shops started honouring their mistakes rather than making the customer pay for them.

Issues with an online order due to their courier choice EVRI! When asked for support as I wasn't getting anywhere with EVRI they gave zero help or support. So basically it resulted in me losing money. I wouldn't recommend online as the customer service is poor as is their choice of courier.

Needed summery light coloured suit. Amazingly only single breasted suit found in M&S (poor product) and SuitsDirect. Bought Jacket and trousers in Bluewater store. Very helpful/not pushy assistant to find us all the correct sizes we needed. Paid £5 for suit bag (we remember a time when they used to always be free :-( Didn't have waistcoat in stock though. Ordered online. Eventually got it but was a real palava & ended up paying 75p more for SuitsDirect mistake. So, also needed double cuffed shirt - not in stock online. Signed up for notification. Got email sooner than expected that shirt in stock. Ordered waistcoat & shirt (>£100) to benefit from free delivery. Received goods in good time (Evri). Wrong waistcoat size sent. Sent back using their system (Yodel). Took pics of everything as proof of return. Refund took about a week to get. Re-ordered waistcoat again. Had to pay for delivery this time (<£100). Luckily was able to take advantage of May bank holiday discount, but still paid 0.75 for their mistake. Got the right waistcoat in end. The products received/bought are good enough quality, clean, right colour etc, just online ordering a bit of let down. Would be a challenge to online order several suits at once for say, a wedding.

We visited Suits Direct Cheshire Oaks on Saturday 11th May.From the moment I walked into the store, I was greeted with professionalism and warmth. The selection of suits was impressive, but it was Andy who truly made my experience memorable. His expertise in tailoring ensured that I found the perfect fit and style for my daughter needs for her prom. The attention to detail and customer care provided by Andy was second to none. I left the store feeling confident and pleased with my purchase. Highly recommend this place if you’re looking for top-notch suits and service!

Awful delivery, ordered over a week ago, handed to Evri and no further updates since. Chased daily and still nothing. Why would you send an item of high value via Evri, cheap and poor service! Won't use again!

Brilliant service. Super quick delivery even though l did not pay for an express delivery they honoured it after l explained l needed it for a wedding. Between me and my husband we ordered 4 suits and had to return them all because they didn’t fit. The returns were simple and we received our refunds by 7 days of the returns. Would recommend and would use again. Thank you