SuitsdirectReviews of suitsdirect.com

Service in Birmingham branch was ok initially but after paying over £320 for a suit then on trying it on finding a hole about an inch wide along a seam we phoned the branch to see what our options were as it was for our sons graduation. We were told we could go back for a refund - not acceptable as we need the suit and would have to pay train fare as we don’t live close and they didn’t have the size in stock anyway so another option was order and pay for a pair online and bring faulty ones back within the return period for the refund - well ok but the delivery charge was extortion and nowhere along the line was there any mention of a gesture of goodwill etc so all in all very disappointed dreadful customer service will never use them again even if we were offered a fiver off especially as you have to pay a fiver for the bloody suit carrier )or a free pair of socks for the trouble - Awful 😡

Worst service ever!! Doncaster Lakeside. Staff standing around doing nothing, no offer of help, walking around like the worked on saville row, what a joke!! Ordered a suit in May told they would have to order it in. Waited until July nothing! Rang them and was told it hadn’t been ordered, guy who served us was very rude had clearly forgotten and was on holiday. Told it would be in the following week could my husband go in and get measured as trousers would need shortening. A week later I rang at 9am and apparently the trousers had been altered and the jacket just came in. They we’re going to ring me! Yeah right! Went down to try it on staff still standing around, no offer of help except for one guy called Lee who was amazing and very helpful. Couldn’t do enough, maybe the rest of them need him to train them! If it hadn’t been for him there would be no stars. Absolutely wouldn’t recommend this shop!!

Went to the Nottingham store to purchase a suit for my husband and son for his up and coming wedding. The customer service was shocking. Not interested in making this a special experience at all. Hardly any stock in the shop. Was not able to try the whole suit on as no waistcoats in the store. We had to travel to another store to get one of the pairs of trousers as there was not a size in the store in Nottingham. Didn't mind having to wait for the suits to be ordered but even after spelling out my email address to the assistant it was still spelt incorrectly which meant I had to call the store as did not receive my order confirmation. Delivery to the store was pretty quick and i was called to advise that they were ready to collect. The 2 stars are for the quality of the suits and the contact. What should have been an enjoyable and special experience was a completely deflating experience. I feel that we would have gotten a better experience at Primark, spending £50 rather that at Suits Direct spending almost £600!