SuitsdirectReviews of suitsdirect.com

Do not purchase from Suits Direct - they use EVRI as their delivery provider who are one of the worst companies I have ever had to deal with. I paid £300 for a suit and next day delivery and it did not arrive. Evri are uncontactable and bene told by Evri after 5 days to just keep waiting, they wont refund my money until they can contact EVRI however EVRI are uncountable. Currently they have taken my money, provided no product and unwilling to refund

I visited your Cribbs Causeway branch 05/09/26 and unfortunately, I wanted to share some feedback regarding our experience. We have previously visited your Street branch, where we received excellent customer service and found the store to be clean, tidy and welcoming. Unfortunately, our experience at Cribbs Causeway was quite different. When we entered the store, one member of staff did not acknowledge us at all and appeared to avoid engaging with us. Another member of staff was helpful when we approached them, but when we asked about trying suits on, we were told that only one person could try them at a time, which was disappointing given the nature of the appointment/visit. More concerning, however, was the condition of the sample shirts available to try on. They were visibly very dirty and unclean. I appreciate that these are sample garments and are tried on by numerous customers, but I do feel there is a genuine hygiene concern when clothing being provided for customers to try is in this condition. I wanted to raise this with you as I feel it is something that should be addressed. We had such a positive experience at the Street branch previously, so the contrast was particularly disappointing. Thanks you for taking the time to consider my feedback

Placed order online for a pair of shoes. When they arrived the shoes were in a box saying they were brown, but the shoes were black. Used the only source of contacting Suits Direct but after five days still no response. There is no telephone contact other than the stores. Went into my local store (40 mins away) and the said the couldn’t refund as the systems were down. It does beg the question why would a quality company with a customer focus deliberately set up a customer service system that ensures you can’t contact them. Avoid

Terrible service at the Bluewater shop. Was looking for a tuxedo jacket. Was served by an employee and chose a jacket for a ticket price of £125. She then suggested we join the mailing list so that we could make use of a 15% discount. Great news for me as I am shopping on a budget. I had no reason to question her as she works there after all! The code didn't come through so she said she would reserve the jacket (which she did) and I could come back later once the code had arrived and that if it hadn't arrived she would apply her staff 10% discount (hurray). Went back after I'd seen a film which I'd booked. It was boxing day so the shop was shutting at 7pm. The employee who served me had gone home but the jacket was there reserved with my name on it. When I tried to explain to the other employee what we had agreed he said the 15% discount was just for orders online .. but he said he would apply the 10% (after much knashing of teeth). When he scanned the ticket (attached shop style) to the jacket it came up with £149 as the price. The ticket was for the right item, emblazened with the right brand, right size and a large £125. He looked confused. He said I'll speak to my manager. He rang his manager (who was off duty) from a corner of the shop away from me. Long and short he wasn't able to give me the item for the price on the actual ticket and he also wasn't going to give me the discount guaranteed by the previous employee. The discount you could maybe argue against .. but an item officially priced and reserved then changing price and ths customer being told they'd pay the "incorrect" correct price is unacceptable. Thanks for the terrible service and the complete waste of time for a jacket I needed for the following day. It's time shops started honouring their mistakes rather than making the customer pay for them.

Issues with an online order due to their courier choice EVRI! When asked for support as I wasn't getting anywhere with EVRI they gave zero help or support. So basically it resulted in me losing money. I wouldn't recommend online as the customer service is poor as is their choice of courier.

Awful delivery, ordered over a week ago, handed to Evri and no further updates since. Chased daily and still nothing. Why would you send an item of high value via Evri, cheap and poor service! Won't use again!

Let me down 4 days before my wedding with my hire suits for me and my best man!!!! Doncaster lakeside branch_ And I had to contact them to find this out!!!!! Absolutely appalling, the staff was rude but the manager did try and help, he explained it was down to the company not paying the bill to the hire company so they were refusing to fulfil orders. I won’t ever be stepping in this store again. Appalling service!!!!

Awful experience take your money then not in stock so have to start again finally found what I was looking for and ordered 2 days later get an email from Evri who are just terrible to tell me my package has been damaged beyond repair, how it a suit. If I knew suits direct used Evri I wouldn’t of ordered, terrible experience never again and a waste of time.