Charlie D.
Bricks & mortar shop experience better than online
Needed summery light coloured suit. Amazingly only single breasted suit found in M&S (poor product) and SuitsDirect. Bought Jacket and trousers in Bluewater store. Very helpful/not pushy assistant to find us all the correct sizes we needed. Paid £5 for suit bag (we remember a time when they used to always be free :-( Didn't have waistcoat in stock though. Ordered online. Eventually got it but was a real palava & ended up paying 75p more for SuitsDirect mistake. So, also needed double cuffed shirt - not in stock online. Signed up for notification. Got email sooner than expected that shirt in stock. Ordered waistcoat & shirt (>£100) to benefit from free delivery. Received goods in good time (Evri). Wrong waistcoat size sent. Sent back using their system (Yodel). Took pics of everything as proof of return. Refund took about a week to get. Re-ordered waistcoat again. Had to pay for delivery this time (<£100). Luckily was able to take advantage of May bank holiday discount, but still paid 0.75 for their mistake. Got the right waistcoat in end. The products received/bought are good enough quality, clean, right colour etc, just online ordering a bit of let down. Would be a challenge to online order several suits at once for say, a wedding.