SugarCRMReviews of sugarcrm.com

We are a small business and use the basic features of Goldmine. My rating is based on the support we get when needed.

To date our experience with the W-systems team has been solid. All staff from sales, project manager, leadership, and engineering have been knowledgeable, accessible, and spent time to understand our business needs. Have gone through CRM selection, development, and deployment once before this process with W-Systems has been more cost effective and faster. My only suggestion, improve the sales to project management hand off. Happy to provide additional color if needed. Again, would choose W-systems again.

Mark did a great job upgrading our Goldmine. He was knowledgeable, quick and efficient while still being careful. He was proactive suggesting ways to clean up our install.

Great Service, always there if you need them.

Great technical support. Mark Thudium is great to work with and he's a great problem solver.

Lynn (Support) and Andrei (Development) and their entire team have been awesome to work with! These guys KNOW Goldmine and continue to improve their product for our 300 users.

I'm giving this an average review, as my experience with UpCurve/W-Systems has been good overall, but lately, there's been a lot of miscommunication/no-communication and big delays with the fixes in our instance that's causing problems in our environment. I'm hoping this changes in the near future.

Our company has used W-Systems for about a year now for customization of our SugarCRM Cloud environment. It's been a pleasure working with a group of developers that get the job done right the first time. From the Director of Sales to the Ops Manager to the programmers... all our first class.