SugarCRMReviews of sugarcrm.com

We’ve been a customer for around 10 years. Early on, the product was flexible and well suited to a small business, and we were generally satisfied. Over time, both the product and service have declined. Account management is now minimal, and support has not scaled with our needs as we’ve grown. We were given information during discussions that later proved to be inaccurate and influenced contract decisions. While this was acknowledged, the outcome relied on contract terms rather than a practical resolution, which was disappointing. Given the range of alternatives available today, it’s difficult to see why a business starting now would choose Sugar over other options in the market.

A year in and still not running to my specs, which where detailed. Its full of bugs and a convoluted process to get anything done.. hang time excessive. Really poor. Avoid.

ohoh, very non-transparent, non-transparent price structure although free and openSpource is offered. You should not entrust them with any CRM data - that is fatal.

nicknamed mosasses so slow!! I don't get why someone would not just make thier own php app... SugarCRM is a scam. Don't buy it!

I highly DO NOT recommend! The software is horrible. Buggy, complicated and far from user-intuitive. If you need to export your data for any reason, forget it. My 30+ year developer said its a nightmare. Worse than all that, the customer service is terrible! They will turn off your Company account the day your bill is due regardless of whether they sent the invoice to the right person or not (if they even sent the invoice). In Covid when you're an essential business even! Horrible company!