SugarCRMReviews of sugarcrm.com

This company is always helpful! They continuously go above and beyond to make sure my CRM implementation was smooth. Would recommend. Suggestions: I know business is money, but I'd be more inclined to spend money if I was helped with bugs in the system for free. :)

We hired W-Systems in early 2017 to provide development and maintenance support for our on-site instance of SugarCRM Enterprise - both the application and the infrastructure. They were brought in to replace previous partners who implemented our highly customized system, so naturally one of our initial concerns was how fast the W-System team could learn our system and be ready to support us. I am happy to report that the dev team did a great job in reverse-engineering the bulk of our code in a relatively short period of time, thanks to both the PM and the dev lead who worked closely with me to understand all custom functionalities. Since then, the team has helped us through two upgrades and numerous enhancements, all of which have gone relatively smoothly. In addition to the ongoing work, the account relationship manager periodically brings up new ideas to further enhance our user experience which we completely appreciate. At this time, I have personally been working successfully with W-Systems team for 2 years and would recommend them to other companies without hesitation.

Fred and the team have been very helpful in keeping our Sugar well maintained and up to date. It's easy to get in touch with someone who can help us quickly and take care of our issues!

Walked me through the system and answered all of my questions thoroughly. Very knowledgeable

W-Systems is a fantastic partner and true high value trusted adviser. I have worked with W-Systems in multiple roles and from a partnership perspective, they have been consistently laser focused on happy customers and demand nothing but rock solid execution and results. For CRM, Sales and Marketing consultation, deployment and support, I would recommend them without reservation.

Exceptional Technology Partner! W-Systems is one of the most professional companies I have worked with in my career. They employee top notch people who understand the industry and the business of the customers and partners they work with. They are quick to execute on new products launches and product updates and are always willing to go the extra mile to support customers and partners. The marketing and sales department are very knowledgeable and personable and it was a pleasure doing business with them. I would highly recommend W-Systems for all business needs and partnerships.

The W-Systems developers and our Customer Success Manager are pleasant and knowledgeable, prompt to reply, and ever-ready with their insights to offer us the solutions that are most suitable to our needs.

W-Systems is our 2019 Global Reseller of the Year award recipient. From my personal interactions with the team members, I always find them highly professional, a pleasure to work with and very talented. They really care about making the solution fits customer’s unique needs and I would definitely recommend working with them.