SubstackReviews of substack.com

It a time to update my card so they could charge me for my Kat Fords subscription and it was done for her subscription only. I only saw her name on the page that I updated my card. Oooh we see he had another subscription in the past. Without his consent we’ll take that money from him also.

UI is awful: - Can’t manage subscriptions in app. Inbox doesn’t list author names. - Setting changes do nothing: you can disable “autoplay videos, and videos will still autoplay. - Riddled with dark patterns: when you use the app for the first time, you are prompted for permission to access your contacts, and the ‘Yes (share)’ button is 30x larger than the ‘No (don’t share)’ and colored orange (no button is in microscope opaque font). Users are paying to access newsletters distributed solely through this app. It is beyond farcical that Substack is profiting off such an outrageously terrible product. DOJ/FTC should look at Substack. There’s no way they don’t have exposure under several states’ DTPAs.

Why have a mobile version if you cannot even delete a post using the app. I’m travelling so downloaded the app, turns out useless.

I never signed up for Substack and it's impossible to delete the account I never asked for. The lack of customer service to fix this is ridiculous and the numerous stories of this happening to people makes me feel like they intentionally do it. Stupid way to run an online forum. Signing random people up for accounts is fraudulent and should be illegal.

Canceled my subscription and still had to pay the next month. There is no way to reach customer service, will report.

I've never encountered a more convoluted, intentionally designed to frustrate, infuriate and finally dismiss interaction with a customer than I recently experienced with substack. They offer NO PATH to interaction with human customer service. Instead you're left dangling with a bot that's obviously been designed to run you around in circles until you get so frustrated you give up and go away. I'm done with substack forever because of this egregious disregard for its users.

Two accounts on Substack are enmeshed and intermingled. TWO HOURS of a chat lead me in circles. Got nowhere. When I begged for human help, I was told they’re very busy. Nothing resolved. And the “this is a serious problem and we want to make it right” BS was downright insulting.

Lost a draft I worked on all day, because they auto save didn't work. The publish didn't work. The Ai chatbot was horrific to deal with